Customer service
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11 - 20 of 74 Results
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/ Press Release
Klein Tools Selects Heiler Software to Better Serve Customers
In order to be more agile with the demands of their customers, they have invested in Heiler’s Enterprise Product Information Management.
Posted 11/08/2012
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/ Press Release
LivePerson Introduces New Chat Interface for Microsoft Windows 8
The new chat interface features a moveable frame and a collapsible dialogue box with pop-out functions.
Posted 10/26/2012
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/ Press Release
Netop Improves Live Customer Service with Zendesk
This powerful combination enables Live Guide users to serve customers faster, using all the advantages of integrated text and video chat, rapid ticket creation and with more reporting tools than ever to help managers fine tune help desk operations.
Posted 10/25/2012
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/ Press Release
Cloud-Based Contact Center Software from Five9 Gives Expert Planet the Edge
Expert Planet improves service offerings through its use of Five9 integrated with mission-critical business applications.
Posted 09/05/2012
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/ Press Release
Really Simple System Adds Built-In Mass Emailing To Its Cloud CRM
CRM users will no longer have to use third party emailing systems.
Posted 09/05/2012
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/ Press Release
Zingaya Brings True Click-to-Call to Shopify
E-commerce companies can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent.
Posted 08/02/2012
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/ Press Release
eGain Appoints Charles Jepson to Newly Created Position of Senior VP of Worldwide Sales
eGain Communications EGAN 0.00% , a leading provider of cloud and on-premise customer interaction hub software, today announced the appointment of Charles Jepson to the newly created position of senior vice president, worldwide sales, effective immediately.
Posted 07/30/2012
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/ Press Release
LivePerson Launches EU Cookie App
New privacy standards and regulations are increasingly requiring website operators to provide consumers with greater notice, information and choice regarding cookies and similar tracking technologies.
Posted 07/05/2012
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/ Press Release
iPerceptions Introduces Comment Cards to Turn Online Complaints into Actionable CRM
iPerceptions Comment Cards serve as a complaint management system for companies to easily identify specific friction points that need repair.
Posted 05/15/2012
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/ Press Release
Netop Transforms Live Chat Data into Customer Intelligence
The new features in Live Guide 5.7 make it possible for Netop clients to integrate data from live chats—including chat texts, demographic information, operator statistics, and marketing data—into their ticketing systems and external analytics systems.
Posted 05/08/2012
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