/ Press Release

NanoRep Launches Customer Support Tool

The scalable, self-learning Q&A tool dramatically reduces support-ticket escalation, while doubling as a sales tool and increasing conversion rates.

Posted 08/08/2011

/ Press Release

Moxie Advances Social Customer Service Software

Smart Personalization for Better Web Customer Service ExperienceSmart Personalization integrates securely with legacy systems.

Posted 07/25/2011

/ Press Release

RightNow Powers HauteLook Contact Center

With RightNow CX, the customer experience suite, HauteLook is empowering its contact center to quickly and consistently respond to members via the channel of their choice.

Posted 07/25/2011

/ Press Release

eGain Applications to be Implemented by Canon U.S.A.

eGain’s award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized.

Posted 07/18/2011

/ Press Release

Men's Wearhouse Uses RightNow for the Web and Contact Center

RightNow was implemented during a time of rapid growth at Men's Wearhouse, including a growing number of contact center agents.

Posted 07/11/2011

/ Press Release

New company to rate customer service quality of thousands of online retailers

Dozens of stores enlist shoppers to help get rated by STELLAService.

Posted 04/25/2011

Related Searches:Customink

/ Press Release

Prometric Leverages eGain in the Cloud for Online Customer Service

Global testing service uses Cloud edition of eGain for multilingual email and chat customer service with unique, pay-as-you-go investment model.

Posted 04/18/2011

/ Press Release

eGain Knowledge Achieves Oracle Validated Integration

Integration provides contact center agents one-click access to answers in eGain multichannel knowledge base for high-quality customer experience and improved productivity.

Posted 04/11/2011

/ Press Release

eGain Partners with Seven Seas Technologies to Expand Market Reach in Africa

Partnership will deliver innovative customer service solutions to East African businesses.

Posted 03/28/2011

/ Press Release

The RoomPlace Selects IP Business Communications Tool from Interactive Intelligence

The RoomPlace is replacing communications technology from multiple vendors to connect all of its 24 locations.

Posted 03/28/2011