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/ Technology
Retailers can make the most out of live chat by focusing on staff
Retailers should be choosy and specific about staff and management involved in a live chat program, says Greg Fettes, president and CEO at 24-7 Intouch, a live chat provider.
Posted 04/30/2010Internet RetailerPost a comment
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Sponsored Supplement: Double duty
By analyzing how shoppers behave on their e-commerce sites, savvy retailers learn when and how to offer help that will generate sales. And they are quick to respond when their brands become the center of attention, good or bad, on social networks.
Posted 09/01/2010Internet RetailerPost a comment
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Customer Service
Social networks and mobile: new ways to serve customers
Posted 07/01/2010Internet Retailer1 comments
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/ Press Release
24-7 Intouch Launches Social Media Management Business Social Herd
24-7 Intouch made the strategic decision to create Social Herd as a separate company to ensure internal focus is directed in developing social media management best practices and delivering high quality monitoring and response solutions to their customers.
Posted 04/04/2012
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/ Press Release
24-7 Intouch Appoints a New Chief Financial Officer
Mitul Kotech plays an integral role in helping to achieve growth objectives through emphasis on budgeting and analysis, structuring capital, and financial planning.
Posted 06/24/2011
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/ Press Release
24-7 Intouch Announces Contact Center Partnership with LiveOps
The companies will deliver next generation contact center services.
Posted 10/19/2010
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/ Press Release
24-7 INtouch and Astute Solutions Announce Strategic Partnership
Best-in-Class Customer Care Solutions Optimized for Rapid ROI in an Outsourced Environment
Posted 06/01/2010
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