/ Technology

With a mobile phone, there’s no need for a paper boarding pass

To make it easier for travelers to reach their gates and board its planes, American Airlines is offering at 27 airports a feature that lets its customers not only buy their tickets online but also have the boarding pass loaded to a mobile device.

Posted 03/25/2010Katie DeatschPost a comment

/ Marketing

Online thieves take off with $1.4 billion from airlines, CyberSource says

Global airlines lost over $1.4 billion to online fraud in 2008, about 1.3% of online revenue, says a new survey from CyberSource. Online fraud is a particularly crucial issue with airlines as 33% of airline revenue today comes from online transactions.

Posted 03/17/2009Katie DeatschPost a comment

/ Marketing

American Airlines’s AAdvantage eShopping Mall adds 30 retailers

New retailers at the American Airlines AAdvantage eShopping Mall include Brooks Brothers, DirecTV.com, Apple.com and LLBean.com.

Posted 09/09/2004Kurt PetersPost a comment

/ Marketing

How a 3-tiered marketing approach drove down FTD.com’s costs

An e-mail reminder system, beefed up catalog mailings and marketing agreements with airlines and hotels have helped reduce marketing expenses at FTD.com from 13.1% of revenue to 11.9%.

Posted 01/23/2002Kurt PetersPost a comment

/ Technology

FTD.com joins pointsxchange

FTD.com, retailer of flowers and specialty gifts, has joined Points.com Inc.’s pointsxchange, an online currency exchange for loyalty programs.

Posted 07/09/2001Kurt PetersPost a comment

/ Technology

Staples’ shoppers top list of web spenders

Staples.com, bizrate.com and newsport-news.com customers have the highest propensity among e-retail site shoppers to buy on the web, says comScore’s netScore index.

Posted 06/28/2001Kurt PetersPost a comment

Flowers and miles together at FTD.com

Flower and gift e-retailer FTD.com is offering customers 10 American Airlines AAdvantage Miles for every dollar they spend at FTD.com. Both will aggressively promote the offering.

Posted 06/18/2001Kurt PetersPost a comment