Close

Top Stories From This Week

Previous Next

American Customer Satisfaction Index

Advertisement

Advertisement

Advertisement

Advertisement

Advertisement

Advertisement

21 - 30 of 78 Results

  • / Press Release

    ForeSee Results Unveils CS SiteManager 3.0

    ANN ARBOR, Mich. (May 5, 2008)ForeSee Results, the market leader in online customer satisfaction measurement and management, today unveiled an enhanced online customer satisfaction analytics service called CS SiteManager 3.0. Introduced at the 2008 eMetrics Marketing Optimization Summit in San Francisco, CS SiteManager 3.0 has multiple upgrades and enhanced capabilities that will continue to help clients reliably measure satisfaction and identify...

    Posted 05/06/2008

    ANN ARBOR, Mich. (May 5, 2008)ForeSee Results, the market leader in online customer satisfaction measurement and management, today unveiled an enhanced online customer satisfaction analytics service called CS SiteManager 3.0. Introduced at the 2008 eMetrics Marketing Optimization Summit in San…
  • / Press Release

    KarenNeuburger.com Improves Online Client Comfort with ForeSee Results

    ANN ARBOR, MI (December 10, 2007) -- As part of its highly strategic website relaunch in November, KarenNeuburger.com announced today that it has been working with online customer satisfaction firm ForeSee Results in order to maintain the highest quality shopping experience for its customers and visitors. Using a proprietary measurement tool based on the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI),...

    Posted 12/13/2007

    ANN ARBOR, MI (December 10, 2007) -- As part of its highly strategic website relaunch in November, KarenNeuburger.com announced today that it has been working with online customer satisfaction firm ForeSee Results in order to maintain the highest quality shopping experience for its customers and…
  • / Press Release

    Coleman Camps Out With ForeSee Results to Measure Online Satisfaction

    ANN ARBOR, MI (September 27, 2007--ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction. Using a proprietary measurement tool based on the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results assesses the satisfaction of website visitors – both...

    Posted 09/27/2007

    ANN ARBOR, MI (September 27, 2007--ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction. Using a proprietary measurement tool based on the…
  • / Press Release

    Chef’s Catalog Cooks Up Highly Satisfied Customers With ForeSee Results

    ANN ARBOR, MI (September 12, 2007)  ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com. Using the proven, scientific methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results quantifies the link between drivers of online satisfaction...

    Posted 09/13/2007

    ANN ARBOR, MI (September 12, 2007)  ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com. Using the proven, scientific methodology of the…
  • / Technology

    ForeSee Results expanding sales and research teams

    To address demand for information about consumer satisfaction with consumer-serving web sites, research and advisory firm ForeSee Results is adding more than 15 people to its teams of sales and research personnel, president and CEO Larry Freed says.

    Posted 08/20/2007Kurt PetersPost a comment

    To address demand for information about consumer satisfaction with consumer-serving web sites, research and advisory firm ForeSee Results is adding more than 15 people to its teams of sales and research personnel, president and CEO Larry Freed says.
  • / Press Release

    ForeSee Results Provides Valuable Insight to Oakley about its Online Customers

    ANN ARBOR, Mich., July 9, 2007 -- ForeSee Results, a market leader in online customer satisfaction management, today announced Oakley, Inc. (NYSE: OO), a global leader in sport performance optics, as its newest customer. ForeSee Results will utilize its American Customer Satisfaction Index (ACSI)- based system to provide Oakley’s Web team with performance metrics regarding its consumers’ satisfaction with the online experience and the resulting...

    Posted 07/09/2007

    ANN ARBOR, Mich., July 9, 2007 -- ForeSee Results, a market leader in online customer satisfaction management, today announced Oakley, Inc. (NYSE: OO), a global leader in sport performance optics, as its newest customer. ForeSee Results will utilize its American Customer Satisfaction Index (ACSI)-…
  • ForeSee Results lands a $20 million round of funding

    Customer satisfaction monitoring and management company ForeSee Results has completed a $20 million round of financing, led by Updata Partners with Investor Growth Capital as co-lead.

    Posted 04/04/2007Kurt PetersPost a comment

    Customer satisfaction monitoring and management company ForeSee Results has completed a $20 million round of financing, led by Updata Partners with Investor Growth Capital as co-lead.
  • / Technology

    Online retailers continue to outshine chains in customer satisfaction

    Customer satisfaction with Internet retailers for Q4 2006 hit 83, up 2.5% from 81 in 2005 on the 100-point satisfaction index from ForeSee Results/ACSI. Customer satisfaction with chains registered 74.4, up 2.8% from 72.4 for the same period in 2005.

    Posted 03/13/2007Kurt PetersPost a comment

    Customer satisfaction with Internet retailers for Q4 2006 hit 83, up 2.5% from 81 in 2005 on the 100-point satisfaction index from ForeSee Results/ACSI. Customer satisfaction with chains registered 74.4, up 2.8% from 72.4 for the same period in 2005.
  • / Technology

    Shoppers’ rising expectations dampen their satisfaction with e-retailers

    Consumers are expecting more from e-commerce, and e-commerce is letting things slip. That’s the conclusion of the latest research from online customer satisfaction research firm ForeSee Results.

    Posted 12/13/2006Kurt PetersPost a comment

    Consumers are expecting more from e-commerce, and e-commerce is letting things slip. That’s the conclusion of the latest research from online customer satisfaction research firm ForeSee Results.

    Related Content:Customer Expectations

  • / Press Release

    ForeSee Results and GSI Commerce Form Alliance to Measure Customer Satisfaction for GSI’s Online Partners

    ANN ARBOR, MI (November 8, 2006) -- ForeSee Results and GSI Commerce Inc. have formed an alliance to offer the partners of GSI Commerce the opportunity to measure online customer satisfaction using the methodology of the American Customer Satisfaction Index (ACSI). “Assisting our partners in providing an enhanced experience for their customers is a top priority for GSI Commerce,” said Steve Davis, senior vice president, Marketing Services for GSI...

    Posted 11/09/2006

    ANN ARBOR, MI (November 8, 2006) -- ForeSee Results and GSI Commerce Inc. have formed an alliance to offer the partners of GSI Commerce the opportunity to measure online customer satisfaction using the methodology of the American Customer Satisfaction Index (ACSI). “Assisting our partners in…

Advertisement

Advertisement