/ Technology

Retailers are more satisfied with e-retailing, but not as much as consumers

E-retailers scored their industry 8.6% higher than last year in the second annual Insiders View of E-Retailing survey from ForeSee Results and Internet Retailer.

Posted 08/12/2003Kurt PetersPost a comment

/ Technology

E-retailing continues to shine in survey of consumer satisfaction

Consumers continue to give high satisfaction ratings--83 out of 100--to online shopping, which bodes well for the future of the industry, says the latest American Customer Satisfaction Index report from ForeSee Results Inc.

Posted 02/18/2003Kurt PetersPost a comment

/ Marketing

Site design changes can come directly from the customers, too

There continues to be a role for interviewing customers in determining what makes a good web site, Larry Freed, president and CEO of ForeSee Results Inc., maintains.

Posted 09/12/2002Kurt PetersPost a comment

/ Technology

Compared to other industries, online retailing rates well with customers

At a rating of 77, consumers are satisfied with the job e-retailers are doing more so than they are satisfied with business as a whole, as measured by the American Customer Satisfaction Index.

Posted 08/28/2002Don DavisPost a comment

/ Technology

E-retailing fails to live up to insiders’ expectations, says a new survey

Online retailers rank their satisfaction with e-retailing sites significantly lower than consumers do, says the E-Retailing Insiders survey by ForeSee Results and Internet Retailer. The low rankings lay the groundwork for big improvements.

Posted 08/07/2002Kurt PetersPost a comment

/ Technology

A new survey of retailing executives tracks the state of online retailing

Internet Retailer and ForeSee Results are co-sponsoring the “Insider’s View of e-Retailing” survey to assess retailers’ satisfaction with retail websites they have recently visited.

Posted 07/26/2002Kurt PetersPost a comment

/ Technology

E-retailing racks up high rankings in a new customer satisfaction survey

On a scale of 100, customers shopping web-based retail outlets registered a satisfaction rating of 77 in such areas as perceived quality and value vs. 74.8 for shoppers in traditional retail outlets.

Posted 02/19/2002Kurt Peters1 comments

/ Technology

Using an econometric model to measure web shopper satisfaction

A new company that grew out of the University of Michigan’s American Consumer Satisfaction Index aims to identify barriers to shopping and buying at web sites and predict the economic benefit to investing in fixing them.

Posted 02/14/2002Kurt PetersPost a comment

Satisfied and Buying

ForeSee Results measures the top online retailers’ success in making browsers happy and enticing them to consider a purchase.

Posted 05/30/2008Internet RetailerPost a comment

Satisfaction Index

ForeSee Results measures how much browsers like the top sites

Posted 06/02/2005Internet RetailerPost a comment