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American Customer Satisfaction Index

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31 - 40 of 78 Results

  • ASCI Index shows Google leads in customer satisfaction

    For the fifth consecutive year Google leads all other e-search engines, portals and news/information web sites in the e-business report of the American Customer Satisfaction Index. Yahoo dropped four points into a battle for second with MSN and AOL.

    Posted 08/22/2006Mary WagnerPost a comment

    For the fifth consecutive year Google leads all other e-search engines, portals and news/information web sites in the e-business report of the American Customer Satisfaction Index. Yahoo dropped four points into a battle for second with MSN and AOL.
  • / Press Release

    Eastern Mountain Sports Teams with ForeSee Results to Assess Online Customer Satisfaction

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction measurement is an important addition to our online performance metrics,” said Mary Lesser, Director, E-Commerce for Eastern Mountain Sports. “In addition...

    Posted 05/11/2006

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction…
  • / Press Release

    Blair Obtains New Insights into its Online Customers with ForeSee Results

    ANN ARBOR, MI (October 12, 2005) -- To enhance its understanding of online customers’ behavior and intent, Blair Corporation has engaged ForeSee Results to measure customer satisfaction with www.blair.com, the e-commerce arm of this multi-channel direct marketer of women’s, men’s, and home fashions. Using a proprietary measurement tool based on the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee...

    Posted 10/12/2005

    ANN ARBOR, MI (October 12, 2005) -- To enhance its understanding of online customers’ behavior and intent, Blair Corporation has engaged ForeSee Results to measure customer satisfaction with www.blair.com, the e-commerce arm of this multi-channel direct marketer of women’s, men’s, and home…
  • / Press Release

    Helzberg Diamonds Sharpens Online Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (September 27, 2005) -- ForeSee Results has been retained by fine jewelry retailer Helzberg Diamonds to better understand and enhance customer satisfaction with the online experience at www.helzberg.com. “Although we’ve been in the jewelry business since 1915, selling diamonds and other fine jewelry online is a relatively new initiative for us,” said Joyce Hrinya, Senior Vice President, Marketing and Customer Service for Helzberg....

    Posted 09/27/2005

    ANN ARBOR, MI (September 27, 2005) -- ForeSee Results has been retained by fine jewelry retailer Helzberg Diamonds to better understand and enhance customer satisfaction with the online experience at www.helzberg.com. “Although we’ve been in the jewelry business since 1915, selling diamonds and…
  • Satisfaction Index

    ForeSee Results measures how much browsers like the top sites

    Posted 06/02/2005Internet RetailerPost a comment

    ForeSee Results measures how much browsers like the top sites
  • / Press Release

    Customer Satisfaction Checks In for La Quinta Corporation

    ForeSee Results to help La Quinta maximize web channel ANN ARBOR , MI (May 11, 2005) -- Online customer satisfaction experts ForeSee Results have been retained by the La Quinta Corporation to help identify ways to build on the success of the hotel company’s proprietary web site, www.lq.com. With the emergence of the web channel as a critical step in the travel shopping process for many travelers, ForeSee Results will provide La Quinta with...

    Posted 05/11/2005

    ForeSee Results to help La Quinta maximize web channel ANN ARBOR , MI (May 11, 2005) -- Online customer satisfaction experts ForeSee Results have been retained by the La Quinta Corporation to help identify ways to build on the success of the hotel company’s proprietary web site, www.lq.com. With…
  • / Press Release

    ForeSee Results Partners with CafePress.com to Measure and Manage Customer Satisfaction

    ANN ARBOR, MI (April 26, 2005) -- ForeSee Results announced today that it has been retained by CafePress.com to scientifically measure and analyze customer satisfaction on this unique online marketplace. CafePress.com, an online marketplace, offers sellers complete e-commerce services to independently create and sell a wide variety of products, and offers buyers unique merchandise across virtually every topic. Using a proprietary web analytic...

    Posted 04/26/2005

    ANN ARBOR, MI (April 26, 2005) -- ForeSee Results announced today that it has been retained by CafePress.com to scientifically measure and analyze customer satisfaction on this unique online marketplace. CafePress.com, an online marketplace, offers sellers complete e-commerce services to…
  • / Press Release

    ForeSee Results Selected By About.com to Gauge and Enhance User Satisfaction

    ANN ARBOR, MI (March 29, 2005) -- ForeSee Results announced today that it has been engaged to measure and analyze the satisfaction of visitors to About.com, a leading source of online consumer information advice that provides “practical solutions for everyday problems”. About.com was recently acquired by The New York Times Company and ranks among the most frequently visited sites, with an audience of 20 million unique visitors each month. Using...

    Posted 03/29/2005

    ANN ARBOR, MI (March 29, 2005) -- ForeSee Results announced today that it has been engaged to measure and analyze the satisfaction of visitors to About.com, a leading source of online consumer information advice that provides “practical solutions for everyday problems”. About.com was recently…
  • / Press Release

    Rugs Direct Uncovers What Drives Online Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary customer satisfaction measurement tool based on the American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of visitors...

    Posted 03/02/2005

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary…
  • Cooling off

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.

    Posted 02/28/2005Internet RetailerPost a comment

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.

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