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American Customer Satisfaction Index

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31 - 40 of 78 Results

  • Cooling off

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.

    Posted 02/28/2005Internet RetailerPost a comment

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.
  • Satisfaction Index

    ForeSee Results measures how much browsers like the top sites

    Posted 06/02/2005Internet RetailerPost a comment

    ForeSee Results measures how much browsers like the top sites
  • Satisfied and Buying

    ForeSee Results measures the top online retailers’ success in making browsers happy and enticing them to consider a purchase.

    Posted 05/30/2008Internet RetailerPost a comment

    ForeSee Results measures the top online retailers’ success in making browsers happy and enticing them to consider a purchase.
  • To measure is to improve

    Since its beginning, the web-based retailing industry has become a haven for measurement maniacs.

    Posted 08/28/2003Internet RetailerPost a comment

    Since its beginning, the web-based retailing industry has become a haven for measurement maniacs.
  • E-shopping = e-satisfaction = booming sales

    Customer satisfaction with online retailing, based on the American Customer Satisfaction Index, scored an 84 on a scale of 100, 1 point higher than last year and ahead of customer satisfaction with other online consumer services.

    Posted 03/05/2004Internet RetailerPost a comment

    Customer satisfaction with online retailing, based on the American Customer Satisfaction Index, scored an 84 on a scale of 100, 1 point higher than last year and ahead of customer satisfaction with other online consumer services.
  • What you can learn from Amazon

    A U.K. e-commerce executive sums up the features that draw shoppers to Amazon.com.

    Posted 03/14/2013Guy MucklowPost a comment

    A U.K. e-commerce executive sums up the features that draw shoppers to Amazon.com.
  • / Press Release

    ForeSee Results Announces 32% Revenue Growth in 2009

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a great year in 2009," said ForeSee Results Chief Financial Officer Jeff Blackman. "Our highly predictable revenue gives us great confidence that we...

    Posted 01/21/2010

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a…
  • / Press Release

    Eastern Mountain Sports Teams with ForeSee Results to Assess Online Customer Satisfaction

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction measurement is an important addition to our online performance metrics,” said Mary Lesser, Director, E-Commerce for Eastern Mountain Sports. “In addition...

    Posted 05/11/2006

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction…
  • / Press Release

    Rugs Direct Uncovers What Drives Online Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary customer satisfaction measurement tool based on the American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of visitors...

    Posted 03/02/2005

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary…
  • / Press Release

    E-Commerce Customer Satisfaction Levels Surpass Traditional Retail, Says Report Sponsored by ForeSee Results, University of...

    FOR IMMEDIATE RELEASE For Information and Interviews: Sarah Allen 202-535-7800 sallen@kearnswest.com Amazon Rules, Portals Lose (ANN ARBOR, MI) E-commerce companies are showing remarkable and unexpected strength despite the many reports of the death of dot-coms, according to a new report out today. On key components of customer satisfaction, such as perceived quality and value, e-commerce is registering very strong scores, according to a detailed...

    Posted 09/12/2002

    FOR IMMEDIATE RELEASE For Information and Interviews: Sarah Allen 202-535-7800 sallen@kearnswest.com Amazon Rules, Portals Lose (ANN ARBOR, MI) E-commerce companies are showing remarkable and unexpected strength despite the many reports of the death of dot-coms, according to a new report out today.…

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