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American Customer Satisfaction Index

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41 - 50 of 78 Results

  • / Technology

    E-retailing declines in latest customer satisfaction survey

    For the first time in five years, customer satisfaction with online retailers has declined, according to results of the American Customer Satisfaction Index. Customer satisfaction with e-retailers slipped to 80 from 84.

    Posted 02/16/2005Kurt PetersPost a comment

    For the first time in five years, customer satisfaction with online retailers has declined, according to results of the American Customer Satisfaction Index. Customer satisfaction with e-retailers slipped to 80 from 84.
  • / Press Release

    LEGO® Shop At Home “Builds” Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (February 8, 2005) -- ForeSee Results announced today that it has been engaged by the LEGO® Group to measure customer satisfaction with the “world’s biggest LEGO shop,” the leading construction toy brand’s Shop At Home Website, found at www.LEGOshop.com. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of visitors to the LEGO Web Shop. The...

    Posted 02/08/2005

    ANN ARBOR, MI (February 8, 2005) -- ForeSee Results announced today that it has been engaged by the LEGO® Group to measure customer satisfaction with the “world’s biggest LEGO shop,” the leading construction toy brand’s Shop At Home Website, found at www.LEGOshop.com. Using the methodology…
  • / Press Release

    Cabela’s Aims to Convert Browsers into Buyers with ForeSee Results

    ANN ARBOR, MI (January 25, 2005) -ForeSee Results today announced that Cabela’s, the World’s Foremost Outfitter of hunting, fishing, and outdoor gear, has engaged it to analyze online customer satisfaction in an effort to increase conversions on www.cabelas.com. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results measures customer satisfaction for people browsing the Cabela’s website...

    Posted 01/31/2005

    ANN ARBOR, MI (January 25, 2005) -ForeSee Results today announced that Cabela’s, the World’s Foremost Outfitter of hunting, fishing, and outdoor gear, has engaged it to analyze online customer satisfaction in an effort to increase conversions on www.cabelas.com. Using the methodology of the…
  • / Press Release

    ForeSee Results Delivers Online Customer Satisfaction Measurement to www.LillianVernon.com

    ANN ARBOR, MI (November 30, 2004) - ForeSee Results announced today that it is partnering with leading catalog and online retailer Lillian Vernon to measure customer satisfaction with www.lillianvernon.com. Through the scientific methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results measures satisfaction of two key audience groups: customers who have purchased a product through Lillian Vernon’s online channel and people...

    Posted 11/30/2004

    ANN ARBOR, MI (November 30, 2004) - ForeSee Results announced today that it is partnering with leading catalog and online retailer Lillian Vernon to measure customer satisfaction with www.lillianvernon.com. Through the scientific methodology of the American Customer Satisfaction Index (ACSI),…
  • / Press Release

    Stop & Shop and Giant Food Weigh Online Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (October 28, 2004) - ForeSee Results announced today that it will be measuring customer satisfaction within the website content of two supermarket chains owned by Ahold USA: Stop & Shop Supermarket Company and Giant Food LLC. The research is being conducted to better understand the role of each website in satisfying consumers’ information needs in order to enhance user satisfaction and their website experience. Through the proven...

    Posted 11/01/2004

    ANN ARBOR, MI (October 28, 2004) - ForeSee Results announced today that it will be measuring customer satisfaction within the website content of two supermarket chains owned by Ahold USA: Stop & Shop Supermarket Company and Giant Food LLC. The research is being conducted to better understand the…
  • / Technology

    Shopping portals vie with Google for consumers` attention, study says

    While Google takes the highest score in a recent online consumer satisfaction survey, its biggest competition may be from sites like Yahoo.com and Amazon.com instead of other search engines, according to this year’s American Customer Satisfaction Index.

    Posted 08/27/2004Paul DemeryPost a comment

    While Google takes the highest score in a recent online consumer satisfaction survey, its biggest competition may be from sites like Yahoo.com and Amazon.com instead of other search engines, according to this year’s American Customer Satisfaction Index.
  • / Press Release

    Overstock.com Selects ForeSee Results to Uncover What Satisfies Customers

    ANN ARBOR, MI (July 21, 2004) - ForeSee Results announced today that it has been engaged by leading online retailer Overstock.com® to measure customer satisfaction throughout the full purchase lifecycle. Using the scientific and proven methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results assesses key drivers of customer satisfaction with the online experience, from browsing through fulfillment. ForeSee Results`...

    Posted 07/21/2004

    ANN ARBOR, MI (July 21, 2004) - ForeSee Results announced today that it has been engaged by leading online retailer Overstock.com® to measure customer satisfaction throughout the full purchase lifecycle. Using the scientific and proven methodology of the American Customer Satisfaction Index (ACSI),…
  • / Press Release

    Finish Line Pairs Up with ForeSee Results to Measure Online Customer Satisfaction

    ANN ARBOR, MI (May 10, 2004) - ForeSee Results announced today that it has been engaged by The Finish Line, Inc. to identify key drivers of customer satisfaction with its web-based retail store, www.finishline.com. "The web is a key component of Finish Line`s multi-channel mix," said Kent Zimmerman, Director, E-Commerce for the athletic shoe retailer. "Customers visiting finishline.com should have the same high-quality sales experience they have...

    Posted 05/10/2004

    ANN ARBOR, MI (May 10, 2004) - ForeSee Results announced today that it has been engaged by The Finish Line, Inc. to identify key drivers of customer satisfaction with its web-based retail store, www.finishline.com. "The web is a key component of Finish Line`s multi-channel mix," said Kent Zimmerman,…
  • E-shopping = e-satisfaction = booming sales

    Customer satisfaction with online retailing, based on the American Customer Satisfaction Index, scored an 84 on a scale of 100, 1 point higher than last year and ahead of customer satisfaction with other online consumer services.

    Posted 03/05/2004Internet RetailerPost a comment

    Customer satisfaction with online retailing, based on the American Customer Satisfaction Index, scored an 84 on a scale of 100, 1 point higher than last year and ahead of customer satisfaction with other online consumer services.
  • / Press Release

    New ForeSee Results Product Provides Actionable Roadmap for Multi-Channel Retail Integration

    Single, Customer-Driven Metric; Clear Evaluation of Positive and Negative Impacts on Customer Behavior; and Built-In Benchmarking Are Key Features that Provide Missing Link Ann Arbor, MI (February 24, 2004)-A new multi-channel integration solution will provide retailers with a vital missing link--a single performance evaluation scale for assessing web, call centers, in-store customer interactions, customer support and more--that provides...

    Posted 02/25/2004

    Single, Customer-Driven Metric; Clear Evaluation of Positive and Negative Impacts on Customer Behavior; and Built-In Benchmarking Are Key Features that Provide Missing Link Ann Arbor, MI (February 24, 2004)-A new multi-channel integration solution will provide retailers with a vital missing link--a…

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