/ E-Retailers

Netflix leads the pack in customer satisfaction, says survey

For the fourth straight year Netflix had most satisfied customers in ForeSee Results’ annual Top 100 Online Retail Satisfaction Index. Amazon.com Inc. finished a close second.

Posted 05/06/2010Internet RetailerPost a comment

/ Technology

Amazon and Netflix satisfy the most holiday customers, survey says

Amazon.com had the highest-ever customer satisfaction score for an online retailer this holiday season, according to a new study from ForeSee Results and FGI Research report.

Posted 12/30/2009Zak StamborPost a comment

/ Technology

Satisfaction with retail sites over holidays is even with 2007, study says

Sites experiencing the greatest improvement were Walmart.com, up 5%, and Hewlett-Packard’s online store, up 7%, according to a study released today from ForeSee Results and FGI Research.

Posted 12/30/2008Katie DeatschPost a comment

/ Technology

ForeSee Results expanding sales and research teams

To address demand for information about consumer satisfaction with consumer-serving web sites, research and advisory firm ForeSee Results is adding more than 15 people to its teams of sales and research personnel, president and CEO Larry Freed says.

Posted 08/20/2007Kurt PetersPost a comment

ForeSee Results lands a $20 million round of funding

Customer satisfaction monitoring and management company ForeSee Results has completed a $20 million round of financing, led by Updata Partners with Investor Growth Capital as co-lead.

Posted 04/04/2007Kurt PetersPost a comment

/ Technology

Online retailers continue to outshine chains in customer satisfaction

Customer satisfaction with Internet retailers for Q4 2006 hit 83, up 2.5% from 81 in 2005 on the 100-point satisfaction index from ForeSee Results/ACSI. Customer satisfaction with chains registered 74.4, up 2.8% from 72.4 for the same period in 2005.

Posted 03/13/2007Kurt PetersPost a comment

/ Technology

Shoppers’ rising expectations dampen their satisfaction with e-retailers

Consumers are expecting more from e-commerce, and e-commerce is letting things slip. That’s the conclusion of the latest research from online customer satisfaction research firm ForeSee Results.

Posted 12/13/2006Kurt PetersPost a comment

ASCI Index shows Google leads in customer satisfaction

For the fifth consecutive year Google leads all other e-search engines, portals and news/information web sites in the e-business report of the American Customer Satisfaction Index. Yahoo dropped four points into a battle for second with MSN and AOL.

Posted 08/22/2006Mary WagnerPost a comment