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American Customer Satisfaction Index, Press Release

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1 - 10 of 42 Results

  • / Press Release

    ForeSee Results Announces 32% Revenue Growth in 2009

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a great year in 2009," said ForeSee Results Chief Financial Officer Jeff Blackman. "Our highly predictable revenue gives us great confidence that we...

    Posted 01/21/2010

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a…
  • / Press Release

    Eastern Mountain Sports Teams with ForeSee Results to Assess Online Customer Satisfaction

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction measurement is an important addition to our online performance metrics,” said Mary Lesser, Director, E-Commerce for Eastern Mountain Sports. “In addition...

    Posted 05/11/2006

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction…
  • / Press Release

    Rugs Direct Uncovers What Drives Online Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary customer satisfaction measurement tool based on the American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of visitors...

    Posted 03/02/2005

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary…
  • / Press Release

    E-Commerce Customer Satisfaction Levels Surpass Traditional Retail, Says Report Sponsored by ForeSee Results, University of...

    FOR IMMEDIATE RELEASE For Information and Interviews: Sarah Allen 202-535-7800 sallen@kearnswest.com Amazon Rules, Portals Lose (ANN ARBOR, MI) E-commerce companies are showing remarkable and unexpected strength despite the many reports of the death of dot-coms, according to a new report out today. On key components of customer satisfaction, such as perceived quality and value, e-commerce is registering very strong scores, according to a detailed...

    Posted 09/12/2002

    FOR IMMEDIATE RELEASE For Information and Interviews: Sarah Allen 202-535-7800 sallen@kearnswest.com Amazon Rules, Portals Lose (ANN ARBOR, MI) E-commerce companies are showing remarkable and unexpected strength despite the many reports of the death of dot-coms, according to a new report out today.…
  • / Press Release

    Eastern Mountain Sports Climbs to Website Excellence with ForeSee Results

    ANN ARBOR, Mich.--ForeSee Results today announced they will continue to measure online customer satisfaction for Eastern Mountain Sports (www.ems.com), one of the nation`s leading specialty outdoor retailers. ForeSee Results has been working with ems.com since 2006 to apply the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) online. The powerful methodology of the ACSI shows Eastern Mountain Sports how...

    Posted 09/03/2008

    ANN ARBOR, Mich.--ForeSee Results today announced they will continue to measure online customer satisfaction for Eastern Mountain Sports (www.ems.com), one of the nation`s leading specialty outdoor retailers. ForeSee Results has been working with ems.com since 2006 to apply the methodology of the…
  • / Press Release

    ForeSee Results Unveils CS SiteManager 3.0

    ANN ARBOR, Mich. (May 5, 2008)ForeSee Results, the market leader in online customer satisfaction measurement and management, today unveiled an enhanced online customer satisfaction analytics service called CS SiteManager 3.0. Introduced at the 2008 eMetrics Marketing Optimization Summit in San Francisco, CS SiteManager 3.0 has multiple upgrades and enhanced capabilities that will continue to help clients reliably measure satisfaction and identify...

    Posted 05/06/2008

    ANN ARBOR, Mich. (May 5, 2008)ForeSee Results, the market leader in online customer satisfaction measurement and management, today unveiled an enhanced online customer satisfaction analytics service called CS SiteManager 3.0. Introduced at the 2008 eMetrics Marketing Optimization Summit in San…
  • / Press Release

    Chef’s Catalog Cooks Up Highly Satisfied Customers With ForeSee Results

    ANN ARBOR, MI (September 12, 2007)  ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com. Using the proven, scientific methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results quantifies the link between drivers of online satisfaction...

    Posted 09/13/2007

    ANN ARBOR, MI (September 12, 2007)  ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com. Using the proven, scientific methodology of the…
  • / Press Release

    Coleman Camps Out With ForeSee Results to Measure Online Satisfaction

    ANN ARBOR, MI (September 27, 2007--ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction. Using a proprietary measurement tool based on the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results assesses the satisfaction of website visitors – both...

    Posted 09/27/2007

    ANN ARBOR, MI (September 27, 2007--ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction. Using a proprietary measurement tool based on the…
  • / Press Release

    LEGO® Shop At Home “Builds” Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (February 8, 2005) -- ForeSee Results announced today that it has been engaged by the LEGO® Group to measure customer satisfaction with the “world’s biggest LEGO shop,” the leading construction toy brand’s Shop At Home Website, found at www.LEGOshop.com. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of visitors to the LEGO Web Shop. The...

    Posted 02/08/2005

    ANN ARBOR, MI (February 8, 2005) -- ForeSee Results announced today that it has been engaged by the LEGO® Group to measure customer satisfaction with the “world’s biggest LEGO shop,” the leading construction toy brand’s Shop At Home Website, found at www.LEGOshop.com. Using the methodology…
  • / Press Release

    KarenNeuburger.com Improves Online Client Comfort with ForeSee Results

    ANN ARBOR, MI (December 10, 2007) -- As part of its highly strategic website relaunch in November, KarenNeuburger.com announced today that it has been working with online customer satisfaction firm ForeSee Results in order to maintain the highest quality shopping experience for its customers and visitors. Using a proprietary measurement tool based on the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI),...

    Posted 12/13/2007

    ANN ARBOR, MI (December 10, 2007) -- As part of its highly strategic website relaunch in November, KarenNeuburger.com announced today that it has been working with online customer satisfaction firm ForeSee Results in order to maintain the highest quality shopping experience for its customers and…

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