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  • Talk Isn't Cheap

    Talk Isn't Cheap

    Online retailers get more out of live chat when they put more information in agents' hands.

    Posted 02/01/2012Paul DemeryPost a comment

    Online retailers get more out of live chat when they put more information in agents' hands.
  • Texting the Talk

    Losing the ‘you knows’ but not the personal touch is the challenge in training agents in live chat.

    Posted 10/01/2010Allison EnrightPost a comment

    Losing the ‘you knows’ but not the personal touch is the challenge in training agents in live chat.

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