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/ Technology
Circuit City explores web-based customer self service
Circuit City will deploy the RealDialog technology from LiveWire Logic to provide customer service at call centers. The technology could be deployed to the web for self-service.
Posted 01/30/2003Kurt PetersPost a comment
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/ Technology
Web-based self-service market to hit $1.6 billion
Frost & Sullivan says web-based customer support must move beyond FAQs, e-mail and text chat to satisfy customers with self-service online.
Posted 06/25/2001Kurt PetersPost a comment
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/ Press Release
24-7 INtouch and Astute Solutions Announce Strategic Partnership
Best-in-Class Customer Care Solutions Optimized for Rapid ROI in an Outsourced Environment
Posted 06/01/2010
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/ Press Release
Astute Solutions Advances Knowledge Management and Web Self-Service with RealDialog 3.0
Versatile Enterprise Solution Accelerates ROI, Minimizes Total Cost of Ownership
Posted 06/01/2010
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/ Press Release
eGain Partners with PlanNet21 to Expand Business in Ireland
Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland Mountain View, CA and Slough, UK – (June 11, 2008) – eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced its newest channel partner, PlanNet21 Communications. With offices across Dublin, Cork, Belfast and Galway, PlanNet21 is eGain’s first...
Posted 06/13/2008
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/ Press Release
Independent research firm rates eGain a leader in “strategy” and “current offering” in interaction-centric CSM...
eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on customer service management MOUNTAIN VIEW, CALIFORNIA – May 30, 2007: eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand SaaS deployment, announced today...
Posted 06/08/2007
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/ Press Release
Aspect Communications and eGain announce validation of eGain`s e-mail response system on latest release of Aspect Uniphi...
SAN JOSE, Calif. and MOUNTAIN VIEW, Calif., June 28, 2005: Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, and eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry`s top-rated* software suite for eService, today announced that Aspect has validated eGain™ Mail, an integral part of eGain Service™ version 7, on Aspect® Uniphi Suite version 6.1, the latest release of...
Posted 07/07/2005
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/ Press Release
eCRM Implemented to Improve Efficiency and Encourage Online Customer Communication
Columbus, Ohio (July 9, 2002) Astute Solutions, a leading provider of eCRM solutions, today announced that Jamba Juice has successfully implemented Astute`s PowerCenter™ for management of its multi-channel customer contacts. PowerCenter is a powerful consumer response and tracking system that integrates multiple channels of communication and multiple customer databases. Jamba Juice selected PowerCenter based on its flexibility and email...
Posted 07/09/2002
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/ Press Release
Contact Center Outsourcer Servistream Selects Telephony@Work’s CallCenter@nywhere for Contact Center Platform
Telephony@Work Contact: Edwin MarguliesContact Tel: (858) 410-1600 x 707Email: emargulies@telephonyatwork.com Servistream Contact: Brian SuerthContact Tel: (619) 654-9062Email: bsuerth@servistream.com All-in-One Contact Center Platform Allows Servistream to Streamline Campaign Creation and Differentiate Itself in Competitive Contact Center Outsourcing Market August 6, 2001 – La Jolla, Calif. - Telephony@Work, maker of open-architecture call...
Posted 08/06/2001
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