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/ Technology
Two-thirds of online shoppers have tried live chat
75% will have done so by 2013, according to the E-tailing Group.
Posted 03/27/2012Allison EnrightPost a comment
Related Searches:E-tailing Group | Proactive Chat
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/ E-Retailers
A single superstore e-retailer flexes its web wing
As it continually upgrades its web site, Abt Electronics pushes more sales to the web.
Posted 09/29/2011Paul DemeryPost a comment
Related Searches:Abt Electronics | Abt
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/ Technology
No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat
The retailer engages in 160 chats per week, and 25% of them lead to sales.
Posted 05/27/2011Stefany MoorePost a comment
Related Searches:Scottevest
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/ Technology
Live chat use is on the rise, survey says
20% of U.S. consumers prefer it over phone or e-mail, The E-tailing Group says.
Posted 05/10/2011Allison EnrightPost a comment
Related Searches:Proactive Chat
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/ Technology
E-retailers say live chat is critical and builds conversions
A survey suggests that holiday shoppers who chat convert at least 20% of the time.
Posted 02/18/2011Allison EnrightPost a comment
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/ E-Retailers
Happy online holidays ahead?
Two projections differ on how merry retailers will be at season’s end.
Posted 09/30/2010Allison EnrightPost a comment
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Talk Isn't Cheap
Online retailers get more out of live chat when they put more information in agents' hands.
Posted 02/01/2012Paul DemeryPost a comment
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We need to chat
Training, technology and teamwork help e-retailers derive more sales and profits from live chat.
Posted 11/01/2011Paul DemeryPost a comment
Related Searches:Abt
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Smarter Service
As retailers offer more customer service channels, they're finding new ways to keep costs in check.
Posted 03/01/2011Zak StamborPost a comment
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Texting the Talk
Losing the ‘you knows’ but not the personal touch is the challenge in training agents in live chat.
Posted 10/01/2010Allison EnrightPost a comment
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