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A study rates retailers’ online store locators as mediocre

That’s because they fail to support a shopper’s goal after he finds the nearby store.

Posted 12/21/2010Zak StamborPost a comment

That’s because they fail to support a shopper’s goal after he finds the nearby store.

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/ Technology

Customer experience analyst leaves Forrester to start his own firm

Bruce Temkin, who specialized in analyzing online customer experience at research and advisory firm Forrester Research Inc., has left to form his own consulting firm, Temkin Group.

Posted 05/03/2010Internet RetailerPost a comment

Bruce Temkin, who specialized in analyzing online customer experience at research and advisory firm Forrester Research Inc., has left to form his own consulting firm, Temkin Group.

Listen up

E-retailers tune in on consumers' online conversations, and act on on what they hear.

Posted 05/31/2011Allison EnrightPost a comment

E-retailers tune in on consumers' online conversations, and act on on what they hear.

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