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1 - 10 of 165 Results

  • / Technology

    New live chat tool translates on the fly for non-English-speaking customers

    Live chat is great for answering customer questions instantly. But what if a consumer doesn’t speak, (or type) in English? Velaro says it has a solution—live chat translation.

    Posted 04/07/2010Katie Evans1 comments

    Live chat is great for answering customer questions instantly. But what if a consumer doesn’t speak, (or type) in English? Velaro says it has a solution—live chat translation.
  • Growth curve

    Retailers use chat more, and more effectively, as they grow conversant with its potential.

    Posted 03/01/2010Internet Retailer1 comments

    Retailers use chat more, and more effectively, as they grow conversant with its potential.
  • / Technology

    The time may be right for virtual agents, says report

    Efficient online self-service is essential for online retailers. That`s why e-retailers should look to virtual agents, says a new Forrester Research Inc. report.

    Posted 12/29/2009Zak StamborPost a comment

    Efficient online self-service is essential for online retailers. That`s why e-retailers should look to virtual agents, says a new Forrester Research Inc. report.
  • / E-Retailers

    Redcats USA plans to shut down a Texas call center

    Noting that more customers are buying online instead of through its catalogs, Redcats USA is closing its Universal City, TX, call center and eliminating close to 500 jobs there, the company says.

    Posted 10/19/2009Katie EvansPost a comment

    Noting that more customers are buying online instead of through its catalogs, Redcats USA is closing its Universal City, TX, call center and eliminating close to 500 jobs there, the company says.
  • SPONSORED PRODUCT SPOTLIGHT

    Regardless of how good a site experience e-retailers deliver, if their service falls short of consumers` expectations, chances are the shoppers they fought so hard to attract won`t convert or come back. Key to the customer service experience is striking the balance between being proactively helpful and non-intrusive. While live chat is known to be an effective tool for reaching out to shoppers that appear to be stuck on a page or struggling with...

    Posted 10/02/2009Internet RetailerPost a comment

    Regardless of how good a site experience e-retailers deliver, if their service falls short of consumers` expectations, chances are the shoppers they fought so hard to attract won`t convert or come back. Key to the customer service experience is striking the balance between being proactively helpful…
  • / Press Release

    ASOS.com Fills Its Shopping Basket with eGain Email Management

    UK’s Fastest Growing Online Shopping Destination Selects eGain for Increased Customer Service Levels via Sophisticated Email Management System Slough, UK (July 16, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, proven on-premise or on-demand, today announced that ASOS.com, a major online fashion and beauty store, has selected its email management...

    Posted 07/17/2009

    UK’s Fastest Growing Online Shopping Destination Selects eGain for Increased Customer Service Levels via Sophisticated Email Management System Slough, UK (July 16, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge…
  • / Press Release

    Bold Software Partners with LiveLOOK to Enhance BoldCCM Product Suites

    LiveLOOK Provides Underlying Co-Browsing and Remote Control Technology for Latest Offerings Wichita, KS -- June 16, 2009 -- Bold Software (formerly Bravestorm) today announced a partnership with LiveLOOK. BoldCCM combines live chat, click-to-call, email management, active co-browsing, and remote control into a single, intuitive interface. The partnership provides BoldCCM with the core technology enabling agents to co-browse on a customer`s screen...

    Posted 06/24/2009

    LiveLOOK Provides Underlying Co-Browsing and Remote Control Technology for Latest Offerings Wichita, KS -- June 16, 2009 -- Bold Software (formerly Bravestorm) today announced a partnership with LiveLOOK. BoldCCM combines live chat, click-to-call, email management, active co-browsing, and remote…
  • / Press Release

    Moulton Logistics Launches Live Chat to Meet the Online Customer Support Needs of its Direct Response Clients

    Live Chat makes it easy and affordable for DRTV and other direct response marketers to tap into the power of online customer support to increase sales, reduce website abandonment LOS ANGELES, CA- Monday, March 16, 2009 Live Chat, the new online customer support service from Moulton Logistics Management, helps DRTV and other direct response marketers increase online sales and improve customer retention by providing customers with the ability to...

    Posted 03/17/2009

    Live Chat makes it easy and affordable for DRTV and other direct response marketers to tap into the power of online customer support to increase sales, reduce website abandonment LOS ANGELES, CA- Monday, March 16, 2009 Live Chat, the new online customer support service from Moulton Logistics…
  • / Technology

    Angel’s voice enables contact center agents to speak to CRM system

    Angel.com and SugarCRM introduce interactive voice technology that allows users to access, update and manage accounts in a customer relationship management system via phones.

    Posted 03/12/2009Paul DemeryPost a comment

    Angel.com and SugarCRM introduce interactive voice technology that allows users to access, update and manage accounts in a customer relationship management system via phones.

    Related Content:Crm

  • / Press Release

    NET-A-PORTER.COM Provides Luxury Customer Service with eGain OnDemand

    eGain enables premium online fashion retailer to provide superior customer service experiences, aligned with its luxury brand Slough, UK –January 14, 2009 – eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-premise or on-demand, today announced that NET-A-PORTER.COM, the world`s premier online luxury fashion retailer, has selected eGain OnDemand™, the...

    Posted 01/16/2009

    eGain enables premium online fashion retailer to provide superior customer service experiences, aligned with its luxury brand Slough, UK –January 14, 2009 – eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management…

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