/ E-Retailers

Brick-and-Mortar Performs Well Among Web Retail Sites

Prominent name brands and brick-and-mortar sites demonstrated renewed online strength in the middle of a summer slowdown in online retail in July, according to PC Data Online's Top 20 Online Retail Report. Jcpenney.com, Sears.com, Spiegel.com, Bestbuy.com and Staples.com advanced in the July purchase rankings, though nearly all had slight declines in the numbers of unique buyers, says the Reston, Va.-based research firm. Jcpenney.com with 218,000...

Posted 01/19/2001Don DavisPost a comment

/ Technology

The Numbers Keep Showing That Online Shopping Is Catching On

Actual buying online is growing at a faster clip than online window-shopping, according to the latest Greenfield Online Digital Consumerú Shopping Index, a national benchmarking study that samples 2,400 online Americans on a quarterly basis. Nearly three-fourths of people on the Internet today have made purchases, and more than half have done so at least three times. Participation in online auctions has grown by nearly 10 percentage points since...

Posted 01/19/2001Don DavisPost a comment

/ Technology

Amazon Tops in Popularity, But Not in Average Sale

Holiday shoppers gave Amazon.com the prize for favorite site in a new national survey. But electronics giant Best Buy racked up the highest average sales. The survey, by accounting firm Ernst & Young, New York, also found that more than a quarter of Americans made an online purchase during the holidays. And contrary to earlier polls, women outpaced men 56% to 44% in online holiday shopping. Sites most often visited by Internet shoppers remain...

Posted 01/19/2001Don DavisPost a comment

/ Technology

Cheaper, Quicker & Easier Returns

Few shoppers actually return items purchased from online sites, and those that do are not so dissatisfied with the return process that it adversely affects future shopping behavior with that specific retailer, says a recent survey by PricewaterhouseCoopers, Columbus, Ohio. Many more, however, would make a return, but are turned off by the expense and hassle of the process. To enhance customer satisfaction with the return process, online retailers...

Posted 01/19/2001Don DavisPost a comment

The Internet Retailer Best of the Web Top 50 Retail Sites

The difference between most web stores and this year’s Internet Retailer Top 50 best e-commerce sites is like the difference between a 2003 Ford Taurus and a 2007 Cadillac DTS—both do what they’re supposed to do, but the latter do it more effectively and in a manner more appealing and exciting to customers.

Posted 11/29/2006Internet RetailerPost a comment

No Fallout: Veteran online shoppers are spending more

The negative news about e-retailers is not scaring away shoppers, says the latest e.commerce-Pulse survey from Harris Internactive. In fact, those who shop online are more comfortable than ever. Harris’s evidence: Online shoppers in the second quarter continued their trend of shopping and buying more online rather than shopping online and buying offline. In some categories, online purchasing far outstrips offline. For instance, online buyers of...

Posted 12/26/2000Don DavisPost a comment