/ Technology

Using an econometric model to measure web shopper satisfaction

A new company that grew out of the University of Michigan’s American Consumer Satisfaction Index aims to identify barriers to shopping and buying at web sites and predict the economic benefit to investing in fixing them.

Posted 02/14/2002Kurt PetersPost a comment

Cooling off

Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.

Posted 02/28/2005Internet RetailerPost a comment

/ Press Release

ForeSee Results Announces 32% Revenue Growth in 2009

ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a great year in 2009," said ForeSee Results Chief Financial Officer Jeff Blackman. "Our highly predictable revenue gives us great confidence that we...

Posted 01/21/2010

/ Press Release

ForeSee Results to Support Online Comparison Shopping Site Customer Satisfaction

Methodology to Help Shopping.com Improve User Experience ANN ARBOR, Mich. (September 11, 2008) - ForeSee Results today announced they will be measuring customer satisfaction internationally for Shopping.com, an eBay company. ForeSee Results will apply the methodology of the University of Michigan`s American Customer Satisfaction Index (ACSI) to help Shopping.com understand and improve customer satisfaction online. The powerful methodology of the...

Posted 09/11/2008

/ Press Release

ForeSee Results Announces Major Milestones

ANN ARBOR, Mich. (March 19, 2007) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it has reached several major corporate milestones. Using the proven, scientific methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) online since 2001, ForeSee Results quantifies the link between drivers of online satisfaction (such as navigation, product...

Posted 03/24/2008

/ Press Release

LAMPS PLUS Uses ForeSee Results to Shed Light on Online Customer Satisfaction

ANN ARBOR, MI (November 19, 2007) -- LAMPS PLUS has tapped ForeSee Results to provide a scientific tool to assess customer satisfaction of visitors to its website, www.lampsplus.com. Using the proven methodology of the University of Michigan¡¦s American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of website visitors at two critical stages of the customer relationship: when they are browsing the site and after...

Posted 11/21/2007

/ Press Release

Coleman Camps Out With ForeSee Results to Measure Online Satisfaction

ANN ARBOR, MI (September 27, 2007--ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction. Using a proprietary measurement tool based on the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results assesses the satisfaction of website visitors – both...

Posted 09/27/2007

/ Press Release

Chef’s Catalog Cooks Up Highly Satisfied Customers With ForeSee Results

ANN ARBOR, MI (September 12, 2007)  ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com. Using the proven, scientific methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results quantifies the link between drivers of online satisfaction...

Posted 09/13/2007