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Claes Fornell

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1 - 10 of 14 Results

  • E-retailers beat stores in customer satisfaction

    / E-Retailers

    E-retailers beat stores in customer satisfaction

    Amazon satisfies the most, according to a new survey.

    Posted 02/26/2013Amy DustoPost a comment

    Amazon satisfies the most, according to a new survey.

    Related Content:Customer Satisfaction | Internet Retailer Online Retail Index

  • Consumers flock to Facebook, but aren’t satisfied with it, a report says

    / Marketing

    Consumers flock to Facebook, but aren’t satisfied with it, a report says

    And that dissatisfaction leaves the door open for Google to move in with Google+.

    Posted 07/20/2011Allison EnrightPost a comment

    And that dissatisfaction leaves the door open for Google to move in with Google+.
  • / Technology

    Using an econometric model to measure web shopper satisfaction

    A new company that grew out of the University of Michigan’s American Consumer Satisfaction Index aims to identify barriers to shopping and buying at web sites and predict the economic benefit to investing in fixing them.

    Posted 02/14/2002Kurt PetersPost a comment

    A new company that grew out of the University of Michigan’s American Consumer Satisfaction Index aims to identify barriers to shopping and buying at web sites and predict the economic benefit to investing in fixing them.
  • Cooling off

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.

    Posted 02/28/2005Internet RetailerPost a comment

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.
  • / Press Release

    ForeSee Results Announces 32% Revenue Growth in 2009

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a great year in 2009," said ForeSee Results Chief Financial Officer Jeff Blackman. "Our highly predictable revenue gives us great confidence that we...

    Posted 01/21/2010

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a…
  • / Press Release

    Eastern Mountain Sports Teams with ForeSee Results to Assess Online Customer Satisfaction

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction measurement is an important addition to our online performance metrics,” said Mary Lesser, Director, E-Commerce for Eastern Mountain Sports. “In addition...

    Posted 05/11/2006

    ANN ARBOR, MI (May 11, 2006) ForeSee Results, an online customer satisfaction measurement specialist, announced today the launch of a consumer assessment program with Eastern Mountain Sports, a leading retailer of equipment, apparel and accessories for outdoor enthusiasts. “Customer satisfaction…
  • / Press Release

    Chef’s Catalog Cooks Up Highly Satisfied Customers With ForeSee Results

    ANN ARBOR, MI (September 12, 2007)  ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com. Using the proven, scientific methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results quantifies the link between drivers of online satisfaction...

    Posted 09/13/2007

    ANN ARBOR, MI (September 12, 2007)  ForeSee Results today announced that chefs™, the leading resource for home chefs and culinary professionals, has engaged ForeSee Results to gauge customer satisfaction with their website, www.chefscatalog.com. Using the proven, scientific methodology of the…
  • / Press Release

    Coleman Camps Out With ForeSee Results to Measure Online Satisfaction

    ANN ARBOR, MI (September 27, 2007--ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction. Using a proprietary measurement tool based on the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results assesses the satisfaction of website visitors – both...

    Posted 09/27/2007

    ANN ARBOR, MI (September 27, 2007--ForeSee Results today announced they are working with The Coleman Company, Inc. (www.coleman.com), the leading manufacturer of outdoor gear and equipment to measure and improve online customer satisfaction. Using a proprietary measurement tool based on the…
  • / Press Release

    LAMPS PLUS Uses ForeSee Results to Shed Light on Online Customer Satisfaction

    ANN ARBOR, MI (November 19, 2007) -- LAMPS PLUS has tapped ForeSee Results to provide a scientific tool to assess customer satisfaction of visitors to its website, www.lampsplus.com. Using the proven methodology of the University of Michigan¡¦s American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of website visitors at two critical stages of the customer relationship: when they are browsing the site and after...

    Posted 11/21/2007

    ANN ARBOR, MI (November 19, 2007) -- LAMPS PLUS has tapped ForeSee Results to provide a scientific tool to assess customer satisfaction of visitors to its website, www.lampsplus.com. Using the proven methodology of the University of Michigan¡¦s American Customer Satisfaction Index (ACSI), ForeSee…
  • / Press Release

    ForeSee Results to Support Online Comparison Shopping Site Customer Satisfaction

    Methodology to Help Shopping.com Improve User Experience ANN ARBOR, Mich. (September 11, 2008) - ForeSee Results today announced they will be measuring customer satisfaction internationally for Shopping.com, an eBay company. ForeSee Results will apply the methodology of the University of Michigan`s American Customer Satisfaction Index (ACSI) to help Shopping.com understand and improve customer satisfaction online. The powerful methodology of the...

    Posted 09/11/2008

    Methodology to Help Shopping.com Improve User Experience ANN ARBOR, Mich. (September 11, 2008) - ForeSee Results today announced they will be measuring customer satisfaction internationally for Shopping.com, an eBay company. ForeSee Results will apply the methodology of the University of Michigan`s…

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