Claes Fornell, Article on Internet Retailer

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/ E-Retailers

E-retailers beat stores in customer satisfaction

Amazon satisfies the most, according to a new survey.

Posted 02/26/2013Amy DustoPost a comment

Amazon satisfies the most, according to a new survey.

Related Searches:Newegg | Internet Retailer Online Retail Index | Showrooming

/ Marketing

Consumers flock to Facebook, but aren’t satisfied with it, a report says

And that dissatisfaction leaves the door open for Google to move in with Google+.

Posted 07/20/2011Allison EnrightPost a comment

And that dissatisfaction leaves the door open for Google to move in with Google+.

/ Technology

Using an econometric model to measure web shopper satisfaction

A new company that grew out of the University of Michigan’s American Consumer Satisfaction Index aims to identify barriers to shopping and buying at web sites and predict the economic benefit to investing in fixing them.

Posted 02/14/2002Kurt PetersPost a comment

A new company that grew out of the University of Michigan’s American Consumer Satisfaction Index aims to identify barriers to shopping and buying at web sites and predict the economic benefit to investing in fixing them.

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