/ E-Retailers

Netflix leads the pack in customer satisfaction, says survey

For the fourth straight year Netflix had most satisfied customers in ForeSee Results’ annual Top 100 Online Retail Satisfaction Index. Amazon.com Inc. finished a close second.

Posted 05/06/2010Internet RetailerPost a comment

/ E-Retailers

Invite-only online retailer racks up 1 million members

In a year’s time, retailer Beyond the Rack Enterprises Inc.’s Beyond the Rack invitation-only online shopping club has reached the 1 million member mark.

Posted 04/27/2010Internet RetailerPost a comment

Related Searches:Beyond The Rack

/ Technology

Social shopping tool helps drive 15% increase in sales at a skincare site

German skincare retailer Hautbalance Naturkosmetik says sales are up 15% since it launched a social tool on its site that enables consumers to connect with friends, post items to social networks and see what other shoppers like.

Posted 03/23/2010Zak StamborPost a comment

/ Technology

eBay’s customer experience improved in 2009, study says

Amazon.com Inc., eBay Inc. and Barnes & Noble Inc. had the three highest Net Promoter customer satisfaction scores among online retailers in 2009, according to a new study. While Amazon’s score fell from 74% to 71%, eBay’s improved from 61% to 65%.

Posted 03/19/2010Zak StamborPost a comment

/ Technology

Customers are more satisfied with e-retailing than other e-commerce fields

Compared to the online travel and brokerage sectors and stores, consumers are more content with their web retailing experience, a new American Customer Satisfaction Index and Foresee Results poll finds.

Posted 02/16/2010Katie DeatschPost a comment

/ Technology

Amazon and Netflix satisfy the most holiday customers, survey says

Amazon.com had the highest-ever customer satisfaction score for an online retailer this holiday season, according to a new study from ForeSee Results and FGI Research report.

Posted 12/30/2009Zak StamborPost a comment

/ Technology

Slow load times are British shoppers’ top shopping pet peeve, says survey

More than 32% of British shoppers cite slow load pages as their biggest online shopping pet peeve, according to a new survey. 25% said that they won’t wait longer than 10 seconds for a site to load before moving on to another site.

Posted 12/18/2009Zak StamborPost a comment

/ Technology

I.T. execs will focus on managing costs in 2010, study says

Most I.T. decision makers expect their organizations to meet their technology goals in 2010, according to an annual survey of I.T. managers.

Posted 11/30/2009Zak StamborPost a comment