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/ Technology
Online marketing an untapped opportunity for CPGs, survey suggests
Though the channel gets only a tiny share of consumer packaged goods manufacturers’ advertising spend, 39% of online adults—particularly women—search online for consumer packaged goods, a new survey finds.
Posted 12/27/2006Mark BrohanPost a comment
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/ Technology
Why “multi-channel contact center” will soon be redundant
With the rapid rise of e-mail and other forms of web-based customer communication, call centers that handle telephone support only are dwindling, a report by ICMI finds.
Posted 09/29/2005Paul DemeryPost a comment
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/ Press Release
RatePoint’s Product Reviews Move Out of Beta with Enhanced Features
Small businesses can now affordably collect, manage and promote third-party, authenticated product reviews Internet Retailer Conference & Exhibition (IRCE) Boston, Mass., June 16, 2009 RatePoint, Inc., a leading provider of customer feedback and online reputation management services, announces that RatePoint product reviews are now out of beta with expanded features and scalability for future updates. Small businesses now have the ability to...
Posted 06/18/2009
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/ Press Release
Island Data Appoints Software Marketing and Development A-Team
Island Data attracts top business intelligence industry veterans Jim Guthrie and Neil Patil to catalyze growth of the company’s leading customer intelligence solutions. SAN FRANCISCO, CA -- July 28, 2008 -- Island Data Corporation, the leader in delivering real-time actionable customer intelligence to large global enterprises, has scored two proven performers in the enterprise software market for key management spots. Jim Guthrie, Senior Vice...
Posted 07/28/2008
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/ Press Release
WebCollage Announces Multi-Tiered Reporting Capabilities
Advanced Reporting Functionality Enables Users Of All Levels To Effectively Monitor, Track, and Report On Online Consumer Research and Shopping Patterns New York, NY – April 10, 2008 – WebCollage, a leading content exchange for manufacturers and their business partners, today announced enhanced reporting capabilities to fulfill the unique requirements of multiple user roles. WebCollage’s robust reporting systems effectively gather data regarding...
Posted 04/14/2008
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/ Press Release
ISS’ E-CATALOG AND E-BUSINESS SOFTWARE CHOSEN TO POWER NEW EXCHANGE FOR CONSUMER PACKAGED GOODS INDUSTRY
Contact: Jason Glashow ML Strategies for ISS 617-348-1872 jglashow@mlstrategies.com ISS Joins with other Software Makers and Major U.S. Food Broker to form VeriSync; Products to Help CPG Manufacturers Solve Supply Chain and Data Accuracy Issues FRANKLIN, Mass. (December 2, 2002) – Integrated Software Systems‰ (ISS) announced today that its CericomX‘ e-Catalog and e-Business software is providing the foundation for a new online exchange developed...
Posted 12/02/2002
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/ Press Release
Witness Systems Unveils Browser-Based Enterprise Collaboration Architecture for Capturing and Analyzing ustomer Interactions
– Enhancements to eQuality solution – including advanced business rules, notification and multidimensional analysis – enable companies to leverage intelligence gathered from actual customer contacts for greater customer satisfaction and loyalty – CHICAGO (July 30, 2001) – Witness Systems (NASDAQ: WITS), a leading global provider of customer interaction recording, analysis and e-learning software that enables companies to optimize their customer...
Posted 08/01/2001
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