/ E-Retailers

E-commerce stocks bounce back after an off week

The Internet Retailer Online Retail Index gained nearly 1% for the week.

Posted 07/25/2011Don DavisPost a comment

Related Searches:Netflix Market Share

/ E-Retailers

E-commerce stocks end second quarter up 4.4% for 2011

The Internet Retailer Online Retail Index continues its June winning streak.

Posted 07/01/2011Don DavisPost a comment

/ Technology

Newegg.com launches a product pick-up program for online shoppers

Customers can order online and pick up items from a warehouse in Southern California.

Posted 05/18/2011Thad RueterPost a comment

/ Technology

When it comes to call center agents, a meek, shy attitude doesn’t boost sales

Vermont Teddy Bear increases sales by encouraging agents to engage consumers.

Posted 04/05/2011Thad Rueter1 comments

Related Searches:Vermont Teddy Bear

/ Technology

There’s no place like home for developing engaged customer service

Hayneedle benefited by moving its call center back to the U.S., says an IRCE speaker.

Posted 03/30/2011Mark BrohanPost a comment

Related Searches:Hayneedle Inc

/ E-Retailers

Lowe’s names a new e-commerce chief

Doug Robinson takes responsibility for Lowes.com, replacing Steven Stone.

Posted 01/31/2011Don DavisPost a comment

People Power

Armed with information, contact center reps can add warmth and intelligence that software lacks.

Posted 05/31/2011Zak StamborPost a comment