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/ Marketing
GoVideo pulls customer service operation back to U.S. at equal cost
A new web-enabled customer care center with a knowledgebase that evolves with each customer interaction helps lighten the load.
Posted 09/25/2003Mary WagnerPost a comment
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The new call center agent
The web is making consumers smarter. And so call centers need smarter agents if they are to answer customer questions intelligently.
Posted 03/31/2003Internet RetailerPost a comment
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