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/ Technology
YouTube stars in a Watchery’s customer service effort
The Watchery marketing director Shmuel Tennenhaus took to YouTube to preempt a potential flood of customer service calls and complaints about a watchband that customers couldn’t figure out. By mid-day today, 372 people had watched the video.
Posted 12/10/2009Zak StamborPost a comment
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/ Technology
Digital River will outsource customer service and cut 120 positions
The e-commerce platform vendor looks outside to support its growing global business. It will cut more than 100 jobs while adding jobs in sales and development.
Posted 07/20/2009Katie DeatschPost a comment
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/ Marketing
Customer reviews help boost conversions by 74% at Discgear.com
Discgear.com products now average 20 reviews and that figure is still growing, the retailer says.
Posted 06/30/2009Katie DeatschPost a comment
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/ Technology
Best Buy extends customer service into the blogosphere
When a blogger complained that electronics retailer Best Buy ruined his gift-giving plans for his son, a Best Buy customer service rep who had been routinely checking the blogosphere responded and turned the shopper from a detractor into an advocate.
Posted 03/11/2009Paul DemeryPost a comment
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/ Marketing
Sharing stories boosts Mother’s Day sales on Philosophy.com
The Customer Stories platform from Bazaarvoice lets shoppers share stories and produces a 20% higher order value.
Posted 07/31/2008Paul DemeryPost a comment
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/ Technology
NGenera acquires customer interaction management software vendor Talisma
The acquisition expands nGenera’s services, enabling it to offer e-mail, chat and click-to-call features.
Posted 05/23/2008Katie DeatschPost a comment
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/ Technology
TomTom’s sales rise, as web self-service helps keep costs in line
Navigation products maker TomTom’s sales are up 2,700% over the past three years. An on-demand customer self-service application has held the increase in incoming customer e-mail queries to 100%, TomTom says.
Posted 05/15/2008Paul DemeryPost a comment
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/ Technology
Zappos steps outside to promote customer loyalty
In its drive to reach $1 billion in sales this year, Zappos.com places a strong emphasis on customer service—even if it means finding what a customer wants at another retailer, says Jane Judd, senior manager of customer loyalty.
Posted 05/08/2008Paul DemeryPost a comment
Related Searches:Business Model Of Zappos
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/ Marketing
Cooking.com serves up new customer acquisition strategies
Customer service and how the company uses feedback from customer service will help Cooking.com grow its web sales to about $50 million in 2006, says founder and president Tracy Randall.
Posted 11/15/2006Mark BrohanPost a comment
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SuperWarehouse.com sees the future and it is service
SuperWarehouse.com sees a bigger market potential in using e-commerce to sell more services to small and medium-sized companies.
Posted 10/18/2006Mark BrohanPost a comment
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