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/ Technology
Customer service looks different from the trenches than from the C-suite
There are major gaps between executives and customer service professionals when it comes to how they view customer service operations, according to a new study from Genesys Telecommunications Laboratories Inc.
Posted 05/27/2008Katie DeatschPost a comment
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/ Press Release
Omniture Announces Discover OnPremise for Retail to Optimize Merchandise, Seasonal and Store Operations Planning
Business Insights that Used to Take Weeks and Months Now Take Minutes; Best Buy to Present at NRF Expo about Advantages Gained from Discover OnPremise for Retail OREM, Utah - January 12, 2009 - Omniture, Inc. (NASDAQ: OMTR), a leading provider of online business optimization software, today announced Discover OnPremise for Retail. This product provides retailers with real-time, visual analysis of customer interactions across multiple channels and...
Posted 01/14/2009
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/ Press Release
Innovative Technology Predicts Consumer Behavior and Buying Habits
Proclivity™ predicts what customers will buy, when and at what price point New York, NY – September 17, 2007 – Gilbert Systems, developer of a predictive engine that accurately forecasts online consumer purchasing behavior, announced the launch of its flagship product Proclivity™. Proclivity is an advanced patent-pending platform that helps Gilbert Systems’ clients anticipate and predict customer behavior in order to drive their marketing...
Posted 09/25/2007
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/ Press Release
STAGE STORES, INC., SELECTS HARTE-HANKS ALLINK ® RETAIL
-Retailer will use customer-focused marketing solution to capture, manage and optimize customer data- BILLERICA, MA – May 2, 2005 – Harte-Hanks, Inc. (NYSE: HHS), a worldwide, direct and targeted marketing company, today announced that Stage Stores, Inc., a Houston, TX-based regional department store retailer, will implement Harte-Hanks Allink® Retail, a customer-focused database marketing solution, in an effort to optimize customer relationships...
Posted 05/10/2005
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/ Press Release
Island Data`s Insight RT Solution Helps Companies Listen to their Customers
New Real-Time Analytics Product Converts Unstructured Customer Feedback Into Increased Sales, Customer Satisfaction and Product Quality Carlsbad, CA – Oct. 7, 2002 – Island Data Corp. announced today the introduction of Insight RT™, which enables companies – for the first time – to capture unstructured customer feedback, perform real-time analysis and take action immediately. Insight RT captures unstructured or “verbatim” customer feedback from a...
Posted 10/07/2002
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