/ Technology

CRM will eclipse all other technology spending, Jupiter reports

Developing and maintaining customer relationships will be the focus of technology spending over the next 2 years with businesses investing more in CRM solutions than in supply chain or web content management, Jupiter Media Metrix reports.

Posted 02/25/2002Kurt PetersPost a comment

/ Technology

Most retailers can’t identify their most valuable customers

Though most retailers now have web sites, only 10% use customer data in customer-specific online promotions.

Posted 01/15/2002Internet RetailerPost a comment

/ Technology

Want to find out what your customers are doing? Watch them, Forrester says.

Data mining and transaction tracking are great ways to understand customers, but not enough, says Forrester Research.

Posted 09/27/2001Kurt PetersPost a comment

Making Contact

Even as they closely monitor call center costs, e-retailers are adding tools to ensure agents can answer the questions that prompt customers to call.

Posted 07/31/2009Internet RetailerPost a comment

SPONSORED SUPPLEMENT: CRM

How the web changes the ways that retailers interact with their customers.

Posted 08/29/2001Internet RetailerPost a comment

Mountains of Data

Online selling allows retailers to collect much more data than ever. In fact, one study determined that 68% of a catalog/web retailer’s customer data came from the 10% of shoppers who bought on the web.

Posted 04/30/2001Internet RetailerPost a comment

/ Press Release

QVC Deploys Clarabridge Text Analytics Solution To Gain Real-Time Customer Intelligence

Reston, Va. - March 8, 2010 -- Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM), today announced that QVC, one of the world’s largest multimedia retailers, has deployed Clarabridge’s Content Mining Platform at its U.S. operation as part of its continual focus on maximizing customer experience. QVC selected Clarabridge’s text analytics solution based on...

Posted 03/08/2010

/ Press Release

Leximancer Closes $1 Million in Private Funding

Powerful customer intelligence software attractive to private investors BOULDER, Colo. September 23, 2008 - Leximancer, a privately-held Customer Experience Management (CEM) and actionable social media software company, today announced securing interim investment of $1 million through new private investors. “Leximancer, with its proven patent-pending technology, is attractive to investors because they see the tremendous growth potential of the...

Posted 10/06/2008