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1 - 10 of 25 Results

  • / Press Release

    QVC Deploys Clarabridge Text Analytics Solution To Gain Real-Time Customer Intelligence

    Reston, Va. - March 8, 2010 -- Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM), today announced that QVC, one of the world’s largest multimedia retailers, has deployed Clarabridge’s Content Mining Platform at its U.S. operation as part of its continual focus on maximizing customer experience. QVC selected Clarabridge’s text analytics solution based on...

    Posted 03/08/2010

    Reston, Va. - March 8, 2010 -- Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM), today announced that QVC, one of the world’s largest multimedia retailers, has deployed Clarabridge’s Content Mining…
  • Making Contact

    Even as they closely monitor call center costs, e-retailers are adding tools to ensure agents can answer the questions that prompt customers to call.

    Posted 07/31/2009Internet RetailerPost a comment

    Even as they closely monitor call center costs, e-retailers are adding tools to ensure agents can answer the questions that prompt customers to call.
  • / Press Release

    Leximancer Closes $1 Million in Private Funding

    Powerful customer intelligence software attractive to private investors BOULDER, Colo. September 23, 2008 - Leximancer, a privately-held Customer Experience Management (CEM) and actionable social media software company, today announced securing interim investment of $1 million through new private investors. “Leximancer, with its proven patent-pending technology, is attractive to investors because they see the tremendous growth potential of the...

    Posted 10/06/2008

    Powerful customer intelligence software attractive to private investors BOULDER, Colo. September 23, 2008 - Leximancer, a privately-held Customer Experience Management (CEM) and actionable social media software company, today announced securing interim investment of $1 million through new private…
  • / Press Release

    NetShops Builds Online A "Backyard" Experience And Gains Customer Intelligence With Networked Insights

    NetShops to Improve Customer Experience and Drive Social Commerce Based on Insights Gained From Networked Insight s MADISON, WIS. and OMAHA, NEB. - August 5, 2008 –Networked Insights, a provider of customer intelligence across social media, today announced that NetShops Inc. has selected Networked Insights’ customer intelligence technology platform to build an outdoor-focused community, “The Backyard,” and gain valuable customer insights from...

    Posted 08/07/2008

    NetShops to Improve Customer Experience and Drive Social Commerce Based on Insights Gained From Networked Insight s MADISON, WIS. and OMAHA, NEB. - August 5, 2008 –Networked Insights, a provider of customer intelligence across social media, today announced that NetShops Inc. has selected…
  • / Press Release

    Island Data Appoints Software Marketing and Development A-Team

    Island Data attracts top business intelligence industry veterans Jim Guthrie and Neil Patil to catalyze growth of the company’s leading customer intelligence solutions. SAN FRANCISCO, CA -- July 28, 2008 -- Island Data Corporation, the leader in delivering real-time actionable customer intelligence to large global enterprises, has scored two proven performers in the enterprise software market for key management spots. Jim Guthrie, Senior Vice...

    Posted 07/28/2008

    Island Data attracts top business intelligence industry veterans Jim Guthrie and Neil Patil to catalyze growth of the company’s leading customer intelligence solutions. SAN FRANCISCO, CA -- July 28, 2008 -- Island Data Corporation, the leader in delivering real-time actionable customer…
  • / Press Release

    ATG Expands Customer Care Offering

    Licensed and OnDemand Solutions for Live Chat, Customer Intelligence, Offer Management, and e-Mail Response Management all Speed Issue Resolution, Personalize Responses and Create Dynamic Cross- and Up-Sell Opportunities CAMBRIDGE, Mass.--July 10, 2006--Art Technology Group, Inc. (NASDAQ: ARTG), whose licensed and on demand technology powers e-commerce sites and supporting e-marketing and customer care solutions for the world`s most...

    Posted 07/11/2006

    Licensed and OnDemand Solutions for Live Chat, Customer Intelligence, Offer Management, and e-Mail Response Management all Speed Issue Resolution, Personalize Responses and Create Dynamic Cross- and Up-Sell Opportunities CAMBRIDGE, Mass.--July 10, 2006--Art Technology Group, Inc. (NASDAQ: ARTG),…
  • / Press Release

    ATG Enhances Top Rated e-Commerce Platform to Advance ``Searchandising,`` Analytics, and Live Chat

    New Features to Grow Average Order Size and Conversion Rates, Put More Information and Control in Hands of Online Merchandisers CAMBRIDGE, Mass.--July 10, 2006--Art Technology Group, Inc. (NASDAQ: ARTG) whose licensed and on demand technology powers e-commerce sites and supporting e-marketing and customer care solutions for the world`s most customer-centric enterprises, today announced the availability of a compelling set of new capabilities...

    Posted 07/10/2006

    New Features to Grow Average Order Size and Conversion Rates, Put More Information and Control in Hands of Online Merchandisers CAMBRIDGE, Mass.--July 10, 2006--Art Technology Group, Inc. (NASDAQ: ARTG) whose licensed and on demand technology powers e-commerce sites and supporting e-marketing and…
  • / Marketing

    Overstock.com upgrades its product reviewing technology

    The new technology will enable Overstock to more efficiently monitor its customer reviews and rankings using a hosted application.

    Posted 04/12/2006Mark BrohanPost a comment

    The new technology will enable Overstock to more efficiently monitor its customer reviews and rankings using a hosted application.
  • / Press Release

    Decision Tactics Launches the Industry`s First Decision-Based Customer Segmentation Solution

    Decision Mapping Technology Optimizes Marketing and CRM Programs with Customer Intelligence that Identifies Key Decision Factors Influencing Purchasing Behavior (SAN DIEGO--Sept. 22, 2005) --Decision Tactics (www.decisiontactics.com), a pioneer of Decision Mapping technology for customer segmentation in marketing and CRM programs, today announced the launch of CustProfiler(TM), the industry`s first scientific-based Decision Mapping tool. The new...

    Posted 09/22/2005

    Decision Mapping Technology Optimizes Marketing and CRM Programs with Customer Intelligence that Identifies Key Decision Factors Influencing Purchasing Behavior (SAN DIEGO--Sept. 22, 2005) --Decision Tactics (www.decisiontactics.com), a pioneer of Decision Mapping technology for customer…
  • / Technology

    Automated online self-service means more customer answers, less cost

    Conversagent’s automated agent has cut attended service costs by 15% to 20% in other industries. With a consumer electronics maker about to go live, it moves toward retail.

    Posted 07/07/2005Mary WagnerPost a comment

    Conversagent’s automated agent has cut attended service costs by 15% to 20% in other industries. With a consumer electronics maker about to go live, it moves toward retail.

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