/ E-Retailers

Chefs Catalog cooks up a better e-commerce site with richer product images

Foodies and other shoppers can zoom into images and link to recipes.

Posted 05/26/2011Thad RueterPost a comment

/ Technology

With a touch of humanity, retailers improve call center performance

Forrester says more consumers are satisfied with e-commerce sites than call centers.

Posted 05/24/2011Zak StamborPost a comment

Related Searches:Call Center Conversion Rate | Coach Inc

/ Marketing

Walking the fine line of international e-commerce success

Flexibility can help online retailers that want to go global, says an IRCE speaker.

Posted 05/17/2011Mark BrohanPost a comment

/ Technology

Amazon replaces Netflix at the top of a customer satisfaction survey

Netflix, No. 1 for six years, drops two points to second place in Foresee study.

Posted 05/10/2011Stefany Moore3 comments

/ Technology

Amazon.com is tops in customer experience, survey says

Retailers, led by Amazon, took 15 of the top 20 spots in consumer experience.

Posted 03/29/2011Allison Enright1 comments

/ Technology

Wal-Mart takes same day pick-up national

Walmart.com’s Pick Up Today program will be available nationally in June.

Posted 03/10/2011Allison EnrightPost a comment

/ Marketing

Consumers are moving more of their digital lives to tablet computers

A survey finds that tablet owners are satisfied with their transition from PCs.

Posted 03/02/2011Thad RueterPost a comment

/ Technology

E-commerce customer satisfaction drops in the fourth quarter of 2010

But a survey shows that online shoppers like Amazon more than any other retailer.

Posted 02/15/2011Thad RueterPost a comment

/ E-Retailers

Home Depot will focus on inventory status in its next design tweak

The modifications will launch Tuesday afternoon.

Posted 01/07/2011Zak StamborPost a comment

Related Searches:Hal Lawton

/ Technology

Amazon and Netflix are most pleasing

Those two e-commerce sites take the top spots in a ForeSee customer satisfaction survey.

Posted 12/29/2010Allison EnrightPost a comment