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/ Technology
Former Borders.com exec Kevin Ertell joins ForeSee Results
Kevin Ertell, who ushered in the new Borders.com e-commerce site last year, has accepted a position as vice president of retail strategy at customer satisfaction measurement firm ForeSee Results.
Posted 06/22/2009Katie DeatschPost a comment
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/ Technology
ForeSee Results doubles its footprint
ForeSee Results, which measures and helps clients manage online customer satisfaction, has moved into new offices in North Ann Arbor, MI, that are double the size of its previous quarters.
Posted 03/30/2009Katie DeatschPost a comment
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/ Technology
Satisfaction with retail sites over holidays is even with 2007, study says
Sites experiencing the greatest improvement were Walmart.com, up 5%, and Hewlett-Packard’s online store, up 7%, according to a study released today from ForeSee Results and FGI Research.
Posted 12/30/2008Katie DeatschPost a comment
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/ Technology
Online shopping satisfaction sliding in December, ForeSee Results finds
There’s some slipping going on this holiday season, and it’s not just on icy sidewalks. Consumers say they are less satisfied with their online shopping experiences this year than last, according to ForeSee Results’ weekly holiday survey.
Posted 12/16/2008Katie DeatschPost a comment
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/ Marketing
Figi’s deploys automated product recommendations for the holiday season
Figi’s automated what it had been doing manually, product by product. The result: the conversion rate for recommended products clicked on has increased 119% this fall compared with last year.
Posted 11/18/2008Katie DeatschPost a comment
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/ Marketing
Essential Apparel boosts conversions and order volume with recommendations
E-retailer Essential Apparel has launched a targeted e-mail program based on customer behavior, such as purchasing and browsing. The conversion rate from e-mails associated with the new campaign is 9%—about twice the rate for traditional e-mails.
Posted 10/09/2008Paul DemeryPost a comment
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/ Technology
Google soars while Yahoo slips in consumer satisfaction survey
Satisfaction with Google jumped 10% over last year as the search giant registered a score of 86, the highest score ever for a service company in the American Consumer Satisfaction Index. Yahoo slipped 3% to 77 and Microsoft’s MSN held steady at 75.
Posted 08/19/2008Katie DeatschPost a comment
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/ Technology
Netflix captures the leading role in customer satisfaction
Netflix was tops in customer satisfaction in the latest ForeSee Results rankings. Online satisfaction also has a strong impact on online purchasing, ForeSee CEO Larry Freed said yesterday at the 2008 Internet Retailer Conference & Exhibition.
Posted 06/11/2008Bill BriggsPost a comment
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/ Technology
ForeSee Results fills a new sales post
The company, which measures online customer satisfaction, has hired Steve Jacob to the newly created position of vice president of sales. Jacob will head up the company’s worldwide sales team.
Posted 04/07/2008Katie DeatschPost a comment
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/ Technology
ForeSee Results fills a new sales post
The company, which measures online customer satisfaction, has hired Steve Jacob to the newly created position of vice president of sales. He will head up the company’s worldwide sales team.
Posted 04/07/2008Katie DeatschPost a comment
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