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41 - 50 of 249 Results

  • Q2 sales rise 10% for iPerceptions as the vendor enhances its survey technology

    / Technology

    Q2 sales rise 10% for iPerceptions as the vendor enhances its survey technology

      Revenue totaled $1.25 million and the vendor signed contracts with major clients.

    Posted 08/18/2010Katie EvansPost a comment

    ? Revenue totaled $1.25 million and the vendor signed contracts with major clients.
  • The big e-retailers are getting bigger

    / E-Retailers

    The big e-retailers are getting bigger

    The 500 e-retailers in the Internet Retailer Top 500 Guide accounted for 93.7% of all web sales in 2009.

    Posted 06/10/2010Katie EvansPost a comment

    The 500 e-retailers in the?Internet Retailer Top 500 Guide?accounted for 93.7% of all web sales in 2009.
  • Predictive Values

    Predictive Values

    E-retailers satisfy more consumers, but some still leave money on the table.

    Posted 05/27/2010Don DavisPost a comment

    E-retailers satisfy more consumers, but some still leave money on the table.
  • / E-Retailers

    Netflix leads the pack in customer satisfaction, says survey

    For the fourth straight year Netflix had most satisfied customers in ForeSee Results’ annual Top 100 Online Retail Satisfaction Index. Amazon.com Inc. finished a close second.

    Posted 05/06/2010Internet RetailerPost a comment

    For the fourth straight year Netflix had most satisfied customers in ForeSee Results’ annual Top 100 Online Retail Satisfaction Index. Amazon.com Inc. finished a close second.
  • / Press Release

    Tealeaf Announces Real-Time Customer Experience Management

    Tealeaf 8 Introduces Innovative Early Warning System to Identify Customer Struggle and Enable Corrective Action San Francisco, CA, April 19, 2010 - Tealeaf, the leader in online customer experience management (CEM) software, today announced Tealeaf 8, bringing powerful real-time customer behavior analysis to ebusiness teams. Hundreds of companies utilize Tealeaf`s solutions to reduce or eliminate the obstacles their customers encounter. Some of...

    Posted 04/19/2010

    Tealeaf 8 Introduces Innovative Early Warning System to Identify Customer Struggle and Enable Corrective Action San Francisco, CA, April 19, 2010 - Tealeaf, the leader in online customer experience management (CEM) software, today announced Tealeaf 8, bringing powerful real-time customer behavior…
  • / Press Release

    Alpine Access Reports Impressive Growth and Expansion in 2009

    Virtual Call Center Solidifies Market Leadership Position Denver, CO – March 29, 2010 – Alpine Access, the premier provider of home-based customer care professionals (CCPs) and virtual contact center solutions, today announced its results for 2009. The company ended the year with strong double-digit growth, signed multiple new clients, and launched several new service offerings. The rapid expansion and sustained market share gains further...

    Posted 03/31/2010

    Virtual Call Center Solidifies Market Leadership Position Denver, CO – March 29, 2010 – Alpine Access, the premier provider of home-based customer care professionals (CCPs) and virtual contact center solutions, today announced its results for 2009. The company ended the year with strong double…
  • / Press Release

    ForeSee Results Appoints New Vice President of International Markets: Don Morrison

    ANN ARBOR, Mich.-- ForeSee Results, the market leader in customer satisfaction measurement and management, today announced that it has appointed Don Morrison to the newly created position of vice president of international markets. Mr. Morrison’s extensive experience will strengthen ForeSee Results’ presence and customer service in quickly growing international markets. “The leadership and strategic vision that Don brings to this new position...

    Posted 02/22/2010

    ANN ARBOR, Mich.-- ForeSee Results, the market leader in customer satisfaction measurement and management, today announced that it has appointed Don Morrison to the newly created position of vice president of international markets. Mr. Morrison’s extensive experience will strengthen ForeSee…
  • / Press Release

    Consumers set to cut their holiday spend by as much as 50% this year

    The latest e-Customer Service Index (eCSI) survey conducted by IMRG and eDigitalResearch reveals that one in four people are looking to spend less on their holidays by as much as 50% this year. Also according to the survey, 48% of people are more likely to shop online to capture online holiday best deals to save money. Traditionally, the Christmas period has been a busy time for holiday bookings with travel companies advertising early bird...

    Posted 02/17/2010

    The latest e-Customer Service Index (eCSI) survey conducted by IMRG and eDigitalResearch reveals that one in four people are looking to spend less on their holidays by as much as 50% this year. Also according to the survey, 48% of people are more likely to shop online to capture online holiday best…
  • / Technology

    Customers are more satisfied with e-retailing than other e-commerce fields

    Compared to the online travel and brokerage sectors and stores, consumers are more content with their web retailing experience, a new American Customer Satisfaction Index and Foresee Results poll finds.

    Posted 02/16/2010Katie EvansPost a comment

    Compared to the online travel and brokerage sectors and stores, consumers are more content with their web retailing experience, a new American Customer Satisfaction Index and Foresee Results poll finds.
  • / Press Release

    Direct Ferries Deploys Tealeaf To Increase Conversions and Customer Satisfaction

    London, 21st January 2010 – Direct Ferries has deployed Tealeaf’s Customer Experience Management software, to give unparalleled insights into how customers are using the company’s website. Tealeaf will enable Europe`s leading ferry ticket retailer to replay the website session of any one of its 2 million online visitors each month. This will give Direct Ferries the online visibility necessary to understand ‘why’ customers’ abandon transactions,...

    Posted 01/22/2010

    London, 21st January 2010 – Direct Ferries has deployed Tealeaf’s Customer Experience Management software, to give unparalleled insights into how customers are using the company’s website. Tealeaf will enable Europe`s leading ferry ticket retailer to replay the website session of any one of…

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