/ E-Retailers

Amazon leads major e-retailers in a customer satisfaction survey

Amazon and Costco lead the pack of 14 merchants for online shopper satisfaction.

Posted 11/29/2012Allison EnrightPost a comment

Related Searches:Abercrombie | Repeat Customer Rate | Zappos

/ E-Retailers

Retailers improve brand value but stumble on customer satisfaction

Reports show retail brands are gaining value, even though consumers are less satisfied.

Posted 02/22/2012Allison Enright1 comments

Related Searches:Home Depot Online Sales Statistics | Customer Satisfaction Survey

/ Technology

Consumers’ satisfaction with Netflix nosedives

The video rental service drops to last place in a satisfaction survey.

Posted 02/21/2012Allison EnrightPost a comment

/ Technology

Customer satisfaction with mobile sites and apps lags behind traditional sites

But more companies are beginning to take mobile seriously, ForeSee says.

Posted 10/21/2011Bill SiwickiPost a comment

/ Technology

Google’s new seal of approval

The search giant’s Trusted Store program could help shoppers avoid poor service online.

Posted 10/04/2011Allison Enright3 comments

Related Searches:Google Trusted Stores

/ Marketing

Consumers flock to Facebook, but aren’t satisfied with it, a report says

And that dissatisfaction leaves the door open for Google to move in with Google+.

Posted 07/20/2011Allison EnrightPost a comment

/ E-Retailers

Blockbuster sees anger at Netflix as an opportunity

A new Total Access promotion offers consumers a 30-day free trial.

Posted 07/15/2011Bill BriggsPost a comment

/ Technology

Groupon holds a strong lead over LivingSocial in daily deal popularity

ForeSee says that shows the strong appeal of Groupon as some question its market value.

Posted 06/23/2011Stefany Moore2 comments

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