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1 - 10 of 16 Results
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Predictive Values
E-retailers satisfy more consumers, but some still leave money on the table.
Posted 05/27/2010Don DavisPost a comment
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SPONSORED SUPPLEMENT: Sales-boosting technologies
Every customer counts today. The right technology partners can help online retailers retain the customers they have and attract new ones.
Posted 11/20/2009Internet RetailerPost a comment
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Customer satisfaction ebbed in December, as online shoppers proved tougher to please
Keeping customers happy is never easy, but it became even more of a challenge as the 2008 holiday season got underway, according to a study by research firm ForeSee Results.
Posted 12/29/2008Internet RetailerPost a comment
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Online retailers take top honors in customer satisfaction survey
Online retail’s score of 83 on a 100-point scale tied for first with breweries and electronics manufacturers in the American Consumer Satisfaction Index survey of more than 40 industries conducted by the University of Michigan. But retailers cannot rest on their laurels, says Larry Freed, CEO of ForeSee Results, which owns the patent to the ACSI technology for gauging consumer satisfaction.
Posted 02/28/2008Internet RetailerPost a comment
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Keep the customer satisfied
How the Top 100 e-retailers rate on two key performance metrics
Posted 06/01/2007Internet RetailerPost a comment
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SPONSORED SUPPLEMENT: Web Analytics
The Key to Successful E-Commerce
Posted 02/28/2007Internet RetailerPost a comment
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From the customer`s mouth to the retailer`s ear
Lots of sites gather customer feedback, but only a few really know what to do with it.
Posted 09/28/2006Internet RetailerPost a comment
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The Multi-Channel Imperative
A new index measures how well online retailers meet their customers` multi-channel needs.
Posted 01/31/2006Internet RetailerPost a comment
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Cooling off
Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.
Posted 02/28/2005Internet RetailerPost a comment
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Knowing What to Do
Larry Freed, CEO of ForeSee Results, tells where to start in making a web site better.
Posted 08/30/2004Internet RetailerPost a comment
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