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Customer satisfaction, Magazine Article

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1 - 10 of 16 Results

  • Online retailers take top honors in customer satisfaction survey

    Online retail’s score of 83 on a 100-point scale tied for first with breweries and electronics manufacturers in the American Consumer Satisfaction Index survey of more than 40 industries conducted by the University of Michigan. But retailers cannot rest on their laurels, says Larry Freed, CEO of ForeSee Results, which owns the patent to the ACSI technology for gauging consumer satisfaction.

    Posted 02/28/2008Internet RetailerPost a comment

    Online retail’s score of 83 on a 100-point scale tied for first with breweries and electronics manufacturers in the American Consumer Satisfaction Index survey of more than 40 industries conducted by the University of Michigan. But retailers cannot rest on their laurels, says Larry Freed, CEO of…
  • Predictive Values

    Predictive Values

    E-retailers satisfy more consumers, but some still leave money on the table.

    Posted 05/27/2010Don DavisPost a comment

    E-retailers satisfy more consumers, but some still leave money on the table.

    Related Content:Is Coldwater Creek Closing

  • From the customer`s mouth to the retailer`s ear

    Lots of sites gather customer feedback, but only a few really know what to do with it.

    Posted 09/28/2006Internet RetailerPost a comment

    Lots of sites gather customer feedback, but only a few really know what to do with it.
  • Moving Up

    For the second year in a row, e-retailing insiders give their own industry a low score in customer satisfaction.

    Posted 08/28/2003Internet RetailerPost a comment

    For the second year in a row, e-retailing insiders give their own industry a low score in customer satisfaction.
  • Keep the customer satisfied

    How the Top 100 e-retailers rate on two key performance metrics

    Posted 06/01/2007Internet RetailerPost a comment

    How the Top 100 e-retailers rate on two key performance metrics
  • Cooling off

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.

    Posted 02/28/2005Internet RetailerPost a comment

    Consumers` satisfaction with e-retail fell 4.8% this year from last year, according to the American Customer Satisfaction Index, conducted by ForeSee Results Inc. It was the first time that measure has dropped since the e-retail category was introduced in the ACSI Index in 2000.
  • The Multi-Channel Imperative

    A new index measures how well online retailers meet their customers` multi-channel needs.

    Posted 01/31/2006Internet RetailerPost a comment

    A new index measures how well online retailers meet their customers` multi-channel needs.
  • SPONSORED SUPPLEMENT: Sales-boosting technologies

    Every customer counts today. The right technology partners can help online retailers retain the customers they have and attract new ones.

    Posted 11/20/2009Internet RetailerPost a comment

    Every customer counts today. The right technology partners can help online retailers retain the customers they have and attract new ones.
  • Priceline is reeling, but it`s not down yet

    Recent events at Priceline.com do not necessarily signal its back is on the mat or that it has thrown in the towel, but it is taking a standing-eight count and hoping its knees stop wobbling. Third-quarter financial results, layoffs and stock sales may indicate that a knockout blow is coming. Priceline told investors its Q3 revenue would be below the anticipated $380 million; revenue was $341 million. The company’s stock has been on a downward...

    Posted 12/26/2000Don DavisPost a comment

    Recent events at Priceline.com do not necessarily signal its back is on the mat or that it has thrown in the towel, but it is taking a standing-eight count and hoping its knees stop wobbling. Third-quarter financial results, layoffs and stock sales may indicate that a knockout blow is coming.…
  • SPONSORED SUPPLEMENT: Web Analytics

    The Key to Successful E-Commerce

    Posted 02/28/2007Internet RetailerPost a comment

    The Key to Successful E-Commerce

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