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1 - 10 of 120 Results
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/ Press Release
Tealeaf Announces Real-Time Customer Experience Management
Tealeaf 8 Introduces Innovative Early Warning System to Identify Customer Struggle and Enable Corrective Action San Francisco, CA, April 19, 2010 - Tealeaf, the leader in online customer experience management (CEM) software, today announced Tealeaf 8, bringing powerful real-time customer behavior analysis to ebusiness teams. Hundreds of companies utilize Tealeaf`s solutions to reduce or eliminate the obstacles their customers encounter. Some of...
Posted 04/19/2010
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Alpine Access Reports Impressive Growth and Expansion in 2009
Virtual Call Center Solidifies Market Leadership Position Denver, CO – March 29, 2010 – Alpine Access, the premier provider of home-based customer care professionals (CCPs) and virtual contact center solutions, today announced its results for 2009. The company ended the year with strong double-digit growth, signed multiple new clients, and launched several new service offerings. The rapid expansion and sustained market share gains further...
Posted 03/31/2010
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ForeSee Results Appoints New Vice President of International Markets: Don Morrison
ANN ARBOR, Mich.-- ForeSee Results, the market leader in customer satisfaction measurement and management, today announced that it has appointed Don Morrison to the newly created position of vice president of international markets. Mr. Morrison’s extensive experience will strengthen ForeSee Results’ presence and customer service in quickly growing international markets. “The leadership and strategic vision that Don brings to this new position...
Posted 02/22/2010
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Consumers set to cut their holiday spend by as much as 50% this year
The latest e-Customer Service Index (eCSI) survey conducted by IMRG and eDigitalResearch reveals that one in four people are looking to spend less on their holidays by as much as 50% this year. Also according to the survey, 48% of people are more likely to shop online to capture online holiday best deals to save money. Traditionally, the Christmas period has been a busy time for holiday bookings with travel companies advertising early bird...
Posted 02/17/2010
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Direct Ferries Deploys Tealeaf To Increase Conversions and Customer Satisfaction
London, 21st January 2010 – Direct Ferries has deployed Tealeaf’s Customer Experience Management software, to give unparalleled insights into how customers are using the company’s website. Tealeaf will enable Europe`s leading ferry ticket retailer to replay the website session of any one of its 2 million online visitors each month. This will give Direct Ferries the online visibility necessary to understand ‘why’ customers’ abandon transactions,...
Posted 01/22/2010
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Web Satisfaction Scores Not Trending Up? Keynote’s New Visitor Insights Helps You Find Out Why Not
Keynote Visitor Insights™ is a Superior Tool for Collecting Customer Feedback and User Behavior on Web Sites Generate Needed Intelligence for Marketing Team and Website Owners Who Are Actively Engaged in Identifying Ways to Improve Customer Experience Visitor Insights Collects the Voice of the Customer Through Survey Style Q&A;, Free Form Visitor Response and Behavior Analytics Via a Courteous Unobtrusive Interface that Keeps Users on Your Site...
Posted 01/21/2010
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ForeSee Results Announces 32% Revenue Growth in 2009
ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a great year in 2009," said ForeSee Results Chief Financial Officer Jeff Blackman. "Our highly predictable revenue gives us great confidence that we...
Posted 01/21/2010
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MarketTools Announces Solution For Self-Service Online Communities
MarketTools® Community Manager Enables Rapid Deployment and Management of Online Customer Communities for Deeper, More Complete Customer Insights SAN FRANCISCO ––January 12, 2010––MarketTools, Inc., the leading provider of Customer Insight Management solutions, today launched MarketTools Community Manager, a new Software-as-a-Service (SaaS) product offering that enables the rapid creation and deployment of online customer communities. MarketTools...
Posted 01/14/2010
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GameFly Works with ForeSee Results to Deliver Gamers What they Want
ANN ARBOR, Mich. (January 6, 2009) – ForeSee Results today announced that it is working with GameFly, the leading online video game rental service, to measure customer satisfaction. The resulting understanding of customer needs and expectations will allow GameFly to refine its site and continue to offer a great video game rental experience for its subscribers. “We strive to offer an informative and engaging site both to our loyal subscribers and...
Posted 01/08/2010
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nGenera CIM Helping Crocs, Inc. Gear Up for Holiday Season
nGen Chat to Enhance Customer Experience, Drive Revenue and Reduce Service Costs Bellevue, Wash. – September 22, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced Crocs, Inc., designer, manufacturer and retailer of performance casual footwear, has chosen nGen Chat to deliver a superior online experience to customers...
Posted 09/24/2009
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