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Customer satisfaction, Press Release

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1 - 10 of 120 Results

  • / Press Release

    PFSweb Supplements eCOST.com’s Call Center Services

    Company Continues to Streamline Operations Following Recent Merger Completion PLANO, Texas, March 29, 2006 – PFSweb, Inc. (Nasdaq: PFSW) today announced it has begun supplementing call center services for its wholly owned subsidiary, eCOST.com, with PFSweb’s existing call center facility in Plano, Texas. The increased capacity will assist in the handling of approximately 2,000 customer service calls per day and is expected to improve overall...

    Posted 03/30/2006

    Company Continues to Streamline Operations Following Recent Merger Completion PLANO, Texas, March 29, 2006 – PFSweb, Inc. (Nasdaq: PFSW) today announced it has begun supplementing call center services for its wholly owned subsidiary, eCOST.com, with PFSweb’s existing call center facility in…
  • / Press Release

    World-Class Online Customer Satisfaction Vaults GSI Commerce over Benchmarks for Second Year in a Row

    High Customer Satisfaction Tied to Increased Loyalty and Purchasing on E-Commerce Sites KING OF PRUSSIA, Pa., April 13, 2009 – GSI Commerce Inc. (Nasdaq: GSIC), a leading provider of e-commerce and multichannel solutions, today announced that Web stores operating on its technology platform surpassed industry customer satisfaction benchmarks for the second year in a row. The findings are based on research conducted by ForeSee Results, the leading...

    Posted 04/14/2009

    High Customer Satisfaction Tied to Increased Loyalty and Purchasing on E-Commerce Sites KING OF PRUSSIA, Pa., April 13, 2009 – GSI Commerce Inc. (Nasdaq: GSIC), a leading provider of e-commerce and multichannel solutions, today announced that Web stores operating on its technology platform…
  • / Press Release

    ForeSee Results Announces 32% Revenue Growth in 2009

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a great year in 2009," said ForeSee Results Chief Financial Officer Jeff Blackman. "Our highly predictable revenue gives us great confidence that we...

    Posted 01/21/2010

    ANN ARBOR, Mich. (January 21, 2010) ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it finished 2009 with a 32% revenue increase over 2008 and a 92% revenue increase since 2007, effectively doubling revenues in two years. "We had a…
  • / Press Release

    Ascentium Corporation Enters Social Realm

    (SEATTLE, September 16, 2008) – Ascentium Corporation, a leading interactive marketing and technology consultancy, announced today that it has partnered with enterprise communications company, Survey Analytics, to provide survey and crowdsourcing solutions to its clients. The partnership, which marks Ascentium’s entry into the social media sphere, provides the award-winning company with yet another outlet to effectively serve its growing list of...

    Posted 09/24/2008

    (SEATTLE, September 16, 2008) – Ascentium Corporation, a leading interactive marketing and technology consultancy, announced today that it has partnered with enterprise communications company, Survey Analytics, to provide survey and crowdsourcing solutions to its clients. The partnership, which…
  • / Press Release

    Web Satisfaction Scores Not Trending Up? Keynote’s New Visitor Insights Helps You Find Out Why Not

    Keynote Visitor Insights™ is a Superior Tool for Collecting Customer Feedback and User Behavior on Web Sites Generate Needed Intelligence for Marketing Team and Website Owners Who Are Actively Engaged in Identifying Ways to Improve Customer Experience Visitor Insights Collects the Voice of the Customer Through Survey Style Q&A;, Free Form Visitor Response and Behavior Analytics Via a Courteous Unobtrusive Interface that Keeps Users on Your Site...

    Posted 01/21/2010

    Keynote Visitor Insights™ is a Superior Tool for Collecting Customer Feedback and User Behavior on Web Sites Generate Needed Intelligence for Marketing Team and Website Owners Who Are Actively Engaged in Identifying Ways to Improve Customer Experience Visitor Insights Collects the Voice of the…
  • / Press Release

    Rugs Direct Uncovers What Drives Online Customer Satisfaction with ForeSee Results

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary customer satisfaction measurement tool based on the American Customer Satisfaction Index (ACSI), ForeSee Results measures the satisfaction of visitors...

    Posted 03/02/2005

    ANN ARBOR, MI (March 2, 2005) -- ForeSee Results announced today that it is measuring customer satisfaction with RugsDirect.com, the website for Rugs Direct. Rugs Direct is a subsidiary of Winchester Carpet & Rug Company, the largest online retailer of area rugs in the country. Using a proprietary…
  • / Press Release

    Consumers set to cut their holiday spend by as much as 50% this year

    The latest e-Customer Service Index (eCSI) survey conducted by IMRG and eDigitalResearch reveals that one in four people are looking to spend less on their holidays by as much as 50% this year. Also according to the survey, 48% of people are more likely to shop online to capture online holiday best deals to save money. Traditionally, the Christmas period has been a busy time for holiday bookings with travel companies advertising early bird...

    Posted 02/17/2010

    The latest e-Customer Service Index (eCSI) survey conducted by IMRG and eDigitalResearch reveals that one in four people are looking to spend less on their holidays by as much as 50% this year. Also according to the survey, 48% of people are more likely to shop online to capture online holiday best…
  • / Press Release

    Free Non-buyer Insights are finally here!

    --BizRate® Research offers a companion product to its free buyers’ surveys and reporting-- Los Angeles, CA (September 17, 2009) – BizRate® Research announces its new free non-buyer survey and reports product to help online retailers learn more about visitors’ experiences. The new product enhances the information available to online retailers for their end goal of increasing conversion and loyalty. In response to retailer demand for greater...

    Posted 09/18/2009

    --BizRate® Research offers a companion product to its free buyers’ surveys and reporting-- Los Angeles, CA (September 17, 2009) – BizRate® Research announces its new free non-buyer survey and reports product to help online retailers learn more about visitors’ experiences. The new product…
  • / Press Release

    nGenera CIM Helping Crocs, Inc. Gear Up for Holiday Season

    nGen Chat to Enhance Customer Experience, Drive Revenue and Reduce Service Costs Bellevue, Wash. – September 22, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced Crocs, Inc., designer, manufacturer and retailer of performance casual footwear, has chosen nGen Chat to deliver a superior online experience to customers...

    Posted 09/24/2009

    nGen Chat to Enhance Customer Experience, Drive Revenue and Reduce Service Costs Bellevue, Wash. – September 22, 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced…
  • / Press Release

    CHEFS Catalog Cooks Up Highly Satisfied Customers with ForeSee Results

    ANN ARBOR, MI (July 23, 2008) ForeSee Results today announced that CHEFS Catalog, the leading equipment resource for home chefs and cooking enthusiasts, will continue to use the scientific methodology of the American Customer Satisfaction Index (ACSI) to monitor and improve customer satisfaction with their website, www.CHEFScatalog.com. ForeSee Results uses the proven methodology of the ACSI to help CHEFS Catalog understand how customer...

    Posted 07/18/2008

    ANN ARBOR, MI (July 23, 2008) ForeSee Results today announced that CHEFS Catalog, the leading equipment resource for home chefs and cooking enthusiasts, will continue to use the scientific methodology of the American Customer Satisfaction Index (ACSI) to monitor and improve customer satisfaction…

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