/ Technology

Virgin soars on customer service via live chat

The British airline says proactive chat is better than e-mail. 

Posted 09/06/2012Thad RueterPost a comment

Related Searches:Proactive Chat | Chat | Case Study

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Kana aims to help retailers tie together various customer service channels

The customer service vendor says the tool is geared to mid-sized merchants.

Posted 09/06/2012Amy DustoPost a comment

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Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale

The promotional products e-retailer’s account managers respond to chats.

Posted 09/05/2012Zak StamborPost a comment

Related Searches:Live Chat | Boldchat | Proactive Chat

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The salesman’s little black book goes digital at Tourneau

The luxury watch retailer is arming store employees with web-enabled tablets. 

Posted 08/14/2012Amy DustoPost a comment

Related Searches:Tourneau | Webinar | Luxury

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Lord & Taylor answers 25% of online customer service questions via live chat

The retailer works with call center outsourcer Global Response to handle those queries. 

Posted 08/02/2012Zak Stambor1 comments

Related Searches:Lord Taylor | Call Center

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How a web retailer cuts live chat agents’ response times

Young Living Essential Oils uses BoldChat’s adaptive messaging technology.

Posted 08/01/2012Zak StamborPost a comment

Related Searches:Boldchat | Chat

/ E-Retailers

Petco sniffs out what customers want

A new analytics tool pulls data from live chat transcripts and other sources.

Posted 08/01/2012Paul DemeryPost a comment

Related Searches:Bazaarvoice | Petco | Petco Conversion

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How Moosejaw gains web sales with in-store service

Associates with iPod Touch devices help customers place orders.

Posted 07/20/2012Allison Enright1 comments

Related Searches:Endless Aisle | Mobile Pos | Pos

/ E-Retailers

How small manufacturers can build their brands online

Second 500 brand manufacturers find success with customer service and social media.

Posted 07/13/2012Stefany MoorePost a comment

Related Searches:Lingerie | Channel Conflict | Lingerie Market

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Under Armour gains sales via live chat expertise

Under Armour employs live chat agents who love its athletic apparel.

Posted 07/11/2012Zak Stambor1 comments

Related Searches:Under Armour | Needle | Chat