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  • Retailers speed up their replies to shoppers’ complaints on Twitter

    / Marketing

    Retailers speed up their replies to shoppers’ complaints on Twitter

    Roughly 62% of responses from the 50 most-mentioned e-retailers on Twitter occur within an hour, according to the latest Internet Retailer-exclusive Conversocial Index, which tracks how the 100 largest retailers in the 2014 Top 500 Guide respond to customer service issues on Twitter.

    Posted 12/18/2014Zak StamborPost a comment

    Roughly 62% of responses from the 50 most-mentioned e-retailers on Twitter occur within an hour, according to the latest Internet Retailer-exclusive Conversocial Index, which tracks how the 100 largest retailers in the 2014 Top 500 Guide respond to customer service issues on Twitter.

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