customer service, Magazine Article on Internet Retailer

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Just for you

Selling customized products online requires wariness about how much choice and inventory is too much. And good customer service doesn't hurt, either.

Posted 03/01/2013Thad RueterPost a comment

Selling customized products online requires wariness about how much choice and inventory is too much. And good customer service doesn't hurt, either.

Related Searches:Gemvara | Spreadshirt

Making conversation

With more shoppers turning to live chat for answers, these simple tips can help turn chats into sales.

Posted 02/04/2013Zak StamborPost a comment

With more shoppers turning to live chat for answers, these simple tips can help turn chats into sales.

Chat's next wave

New technology and old-fashioned retail smarts help web merchants maximize live chat returns.

Posted 08/01/2012Zak StamborPost a comment

New technology and old-fashioned retail smarts help web merchants maximize live chat returns.

Talk Isn't Cheap

Online retailers get more out of live chat when they put more information in agents' hands.

Posted 02/01/2012Paul DemeryPost a comment

Online retailers get more out of live chat when they put more information in agents' hands.

Many Happy Returns

E-retailers seek to minimize the pain of returns by maximizing gains in customer loyalty

Posted 08/31/2011Allison EnrightPost a comment

E-retailers seek to minimize the pain of returns by maximizing gains in customer loyalty

Related Searches:Returns | Scottevest | Zappos Return Rate

Sponsored Supplement: Double duty

By analyzing how shoppers behave on their e-commerce sites, savvy retailers learn when and how to offer help that will generate sales. And they are quick to respond when their brands become the center of attention, good or bad, on social networks.

Posted 09/01/2010Internet RetailerPost a comment

By analyzing how shoppers behave on their e-commerce sites, savvy retailers learn when and how to offer help that will generate sales. And they are quick to respond when their brands become the center of attention, good or bad, on social networks.

Point of Contact

Hayneedle opts for on-shore and in-house with new contact center.

Posted 08/01/2010Katie DeatschPost a comment

Hayneedle opts for on-shore and in-house?with new contact center.

Customer Service

Social networks and mobile: new ways to serve customers

Posted 07/01/2010Internet Retailer1 comments

Social networks and mobile: new ways to serve customers

/ Marketing

E-retailers reach out to engage shoppers

Online retailers did a better job last holiday season of making shopping easy and responding to inquiries.

Posted 03/31/2010Paul DemeryPost a comment

Online retailers did a better job last holiday season of making shopping easy and responding to inquiries.

From the customer`s mouth to the retailer`s ear

Lots of sites gather customer feedback, but only a few really know what to do with it.

Posted 09/28/2006Internet RetailerPost a comment

Lots of sites gather customer feedback, but only a few really know what to do with it.

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