Close
Previous Next

customer service, Magazine Article

Advertisement

Advertisement

Advertisement

Advertisement

Advertisement

Advertisement

1 - 10 of 15 Results

  • Personal service, on a budget

    Personal service, on a budget

    To compete against big e-retailers offering anytime, anywhere service, small merchants rely on creative tactics and the personal touch.

    Posted 05/02/2014Zak StamborPost a comment

    To compete against big e-retailers offering anytime, anywhere service, small merchants rely on creative tactics and the personal touch.

    Related Content:Zappos Competitors | Boldchat | L.l Bean

  • Just for you

    Just for you

    Selling customized products online requires wariness about how much choice and inventory is too much. And good customer service doesn't hurt, either.

    Posted 03/01/2013Thad RueterPost a comment

    Selling customized products online requires wariness about how much choice and inventory is too much. And good customer service doesn't hurt, either.
  • Making conversation

    Making conversation

    With more shoppers turning to live chat for answers, these simple tips can help turn chats into sales.

    Posted 02/04/2013Zak StamborPost a comment

    With more shoppers turning to live chat for answers, these simple tips can help turn chats into sales.

    Related Content:Whiteflash

  • Chat's next wave

    Chat's next wave

    New technology and old-fashioned retail smarts help web merchants maximize live chat returns.

    Posted 08/01/2012Zak StamborPost a comment

    New technology and old-fashioned retail smarts help web merchants maximize live chat returns.
  • Talk Isn't Cheap

    Talk Isn't Cheap

    Online retailers get more out of live chat when they put more information in agents' hands.

    Posted 02/01/2012Paul DemeryPost a comment

    Online retailers get more out of live chat when they put more information in agents' hands.
  • Many Happy Returns

    Many Happy Returns

    E-retailers seek to minimize the pain of returns by maximizing gains in customer loyalty

    Posted 08/31/2011Allison EnrightPost a comment

    E-retailers seek to minimize the pain of returns by maximizing gains in customer loyalty

    Related Content:Zappos Return Rate | Return Rates | Scottevest

  • Sponsored Supplement: Double duty

    By analyzing how shoppers behave on their e-commerce sites, savvy retailers learn when and how to offer help that will generate sales. And they are quick to respond when their brands become the center of attention, good or bad, on social networks.

    Posted 09/01/2010Internet RetailerPost a comment

    By analyzing how shoppers behave on their e-commerce sites, savvy retailers learn when and how to offer help that will generate sales. And they are quick to respond when their brands become the center of attention, good or bad, on social networks.
  • Point of Contact

    Point of Contact

    Hayneedle opts for on-shore and in-house with new contact center.

    Posted 08/01/2010Katie EvansPost a comment

    Hayneedle opts for on-shore and in-house?with new contact center.
  • Customer Service

    Customer Service

    Social networks and mobile: new ways to serve customers

    Posted 07/01/2010Internet Retailer1 comments

    Social networks and mobile: new ways to serve customers
  • / Marketing

    E-retailers reach out to engage shoppers

    Online retailers did a better job last holiday season of making shopping easy and responding to inquiries.

    Posted 03/31/2010Paul DemeryPost a comment

    Online retailers did a better job last holiday season of making shopping easy and responding to inquiries.

Advertisement

Advertisement