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/ Technology
Live chat vendor Needle raises $10.5 million
The company plans to use the funds to expand its roster of agents.
Posted 07/02/2012Zak StamborPost a comment
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/ Technology
Customer service brings shoppers back for more
Backcountry customers are more likely to return if they order through customer service.
Posted 01/06/2012Paul DemeryPost a comment
Related Searches:Backcountry | Return Policy
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/ Technology
Answers without agents
Wix.com's automated customer inquiry system is helping sell higher-priced products and services.
Posted 09/26/2011Paul DemeryPost a comment
Related Searches:Israel
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/ Technology
Specialty pharmacy implements video chat
ITSRx.com pharmacists use video to consult one on one with patients.
Posted 01/21/2011Allison EnrightPost a comment
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/ Technology
Online shoppers want to track shipments and chat live with customer service agents
A Limelight survey also points to the importance of product videos for consumers.
Posted 01/04/2011Thad RueterPost a comment
Related Searches:Limelight
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Many Happy Returns
E-retailers seek to minimize the pain of returns by maximizing gains in customer loyalty
Posted 08/31/2011Allison EnrightPost a comment
Related Searches:Returns | Scottevest | Zappos Return Rate
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