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  • Customer Service

    Customer Service

    Video and chat help e-retailers get personal with customers.

    Posted 06/30/2011Zak StamborPost a comment

    Video and chat help e-retailers get personal with customers.
  • Smarter Service

    Smarter Service

    As retailers offer more customer service channels, they're finding new ways to keep costs in check.

    Posted 03/01/2011Zak StamborPost a comment

    As retailers offer more customer service channels, they're finding new ways to keep costs in check.

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