/ Technology

Dell sinks $164 million into better customer service

Dell Inc. is investing $164 million in new customer service initiatives. Dell is adding 500 employees to a bigger customer service center in Edmonton, Alberta. The additional employees bring the total number of customer service reps to about 1,000.

Posted 10/18/2006Mark BrohanPost a comment

/ Technology

Dell to add 1,000 workers in contact center expansion

To accommodate its growth in the U.S. and Canada, Dell Inc. plans to expand its Tennessee-based customer contact center operations and add up to 1,000 employees over the next several quarters, Dell said.

Posted 06/12/2006Kurt PetersPost a comment

Dell expands mall store kiosks to 145 locations

Dell opened its 145th mall kiosk in time for the holiday shopping season, bringing its Dell Direct Stores close to more than half of the U.S. population, it said.

Posted 11/30/2005Kurt PetersPost a comment

Related Searches:Dell Kiosk Locations

/ Technology

Dell pushes deeper into home entertainment

Dell is taking its online home entertainment strategy two steps further with the roll out of more new merchandise and better product comparison tools.

Posted 07/19/2005Kurt PetersPost a comment

/ Technology

How Dell.com cut down on calls to call center by listening to customers

To provide a smoother customer shopping experience that cut down on calls to its customer service call center, Dell modified its site after asking customers what information would be most helpful to them in an online self-service mode.

Posted 10/09/2003Kurt PetersPost a comment

/ Technology

Dell says its online strategy will win at consumer electronics

Just as he proved that his Dell Inc. could lead personal computer sales by focusing on a direct-to-consumer strategy with a cutting-edge web site, founder and CEO Michael Dell now says he’ll do the same with consumer electronics.

Posted 09/25/2003Paul DemeryPost a comment

/ Press Release

Bazaarvoice Welcomes Customer-Centricity Expert John Hamlin to Advisory Board

AUSTIN, Texas --Bazaarvoice, the market and technology leader in hosted social commerce applications that drive sales, today announced that John Hamlin, former Executive Officer and Senior Vice President of the Global Online Business and Global Brand Marketing at Dell Inc., will join the company’s Advisory Board. Hamlin is President and Managing Partner of private equity firm Bozeman Ltd. Partnership and brings more than 20 years of experience in...

Posted 06/06/2007

/ Press Release

PFSweb Supplements eCOST.com’s Call Center Services

Company Continues to Streamline Operations Following Recent Merger Completion PLANO, Texas, March 29, 2006 – PFSweb, Inc. (Nasdaq: PFSW) today announced it has begun supplementing call center services for its wholly owned subsidiary, eCOST.com, with PFSweb’s existing call center facility in Plano, Texas. The increased capacity will assist in the handling of approximately 2,000 customer service calls per day and is expected to improve overall...

Posted 03/30/2006