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  • Dell expands mall store kiosks to 145 locations

    Dell opened its 145th mall kiosk in time for the holiday shopping season, bringing its Dell Direct Stores close to more than half of the U.S. population, it said.

    Posted 11/30/2005Kurt PetersPost a comment

    Dell opened its 145th mall kiosk in time for the holiday shopping season, bringing its Dell Direct Stores close to more than half of the U.S. population, it said.
  • / E-Retailers

    Dell looks for a new head of e-commerce

    The personnel shake-up at Dell Inc. continues and this time the senior manager leaving is John Hamlin, Dell’s senior vice president, global online business and brand marketing. A successor has yet to be named.

    Posted 02/19/2007Kurt PetersPost a comment

    The personnel shake-up at Dell Inc. continues and this time the senior manager leaving is John Hamlin, Dell’s senior vice president, global online business and brand marketing. A successor has yet to be named.
  • / Technology

    Dell sinks $164 million into better customer service

    Dell Inc. is investing $164 million in new customer service initiatives. Dell is adding 500 employees to a bigger customer service center in Edmonton, Alberta. The additional employees bring the total number of customer service reps to about 1,000.

    Posted 10/18/2006Mark BrohanPost a comment

    Dell Inc. is investing $164 million in new customer service initiatives. Dell is adding 500 employees to a bigger customer service center in Edmonton, Alberta. The additional employees bring the total number of customer service reps to about 1,000.
  • / Technology

    Dell pushes deeper into home entertainment

    Dell is taking its online home entertainment strategy two steps further with the roll out of more new merchandise and better product comparison tools.

    Posted 07/19/2005Kurt PetersPost a comment

    Dell is taking its online home entertainment strategy two steps further with the roll out of more new merchandise and better product comparison tools.
  • / Technology

    Dell says its online strategy will win at consumer electronics

    Just as he proved that his Dell Inc. could lead personal computer sales by focusing on a direct-to-consumer strategy with a cutting-edge web site, founder and CEO Michael Dell now says he’ll do the same with consumer electronics.

    Posted 09/25/2003Paul DemeryPost a comment

    Just as he proved that his Dell Inc. could lead personal computer sales by focusing on a direct-to-consumer strategy with a cutting-edge web site, founder and CEO Michael Dell now says he’ll do the same with consumer electronics.
  • / Technology

    How Dell.com cut down on calls to call center by listening to customers

    To provide a smoother customer shopping experience that cut down on calls to its customer service call center, Dell modified its site after asking customers what information would be most helpful to them in an online self-service mode.

    Posted 10/09/2003Kurt PetersPost a comment

    To provide a smoother customer shopping experience that cut down on calls to its customer service call center, Dell modified its site after asking customers what information would be most helpful to them in an online self-service mode.
  • / Technology

    Dell globalizes business groups around major customer segments

    Dell Inc. has re-organized its company around major customer segments, rather than by geography, and named executives to lead each segment. The new segments are large enterprises, small and medium businesses and government.

    Posted 01/05/2009Katie EvansPost a comment

    Dell Inc. has re-organized its company around major customer segments, rather than by geography, and named executives to lead each segment. The new segments are large enterprises, small and medium businesses and government.
  • / Technology

    Dell to add 1,000 workers in contact center expansion

    To accommodate its growth in the U.S. and Canada, Dell Inc. plans to expand its Tennessee-based customer contact center operations and add up to 1,000 employees over the next several quarters, Dell said.

    Posted 06/12/2006Kurt PetersPost a comment

    To accommodate its growth in the U.S. and Canada, Dell Inc. plans to expand its Tennessee-based customer contact center operations and add up to 1,000 employees over the next several quarters, Dell said.
  • / Press Release

    PFSweb Supplements eCOST.com’s Call Center Services

    Company Continues to Streamline Operations Following Recent Merger Completion PLANO, Texas, March 29, 2006 – PFSweb, Inc. (Nasdaq: PFSW) today announced it has begun supplementing call center services for its wholly owned subsidiary, eCOST.com, with PFSweb’s existing call center facility in Plano, Texas. The increased capacity will assist in the handling of approximately 2,000 customer service calls per day and is expected to improve overall...

    Posted 03/30/2006

    Company Continues to Streamline Operations Following Recent Merger Completion PLANO, Texas, March 29, 2006 – PFSweb, Inc. (Nasdaq: PFSW) today announced it has begun supplementing call center services for its wholly owned subsidiary, eCOST.com, with PFSweb’s existing call center facility in…
  • / Press Release

    Bazaarvoice Welcomes Customer-Centricity Expert John Hamlin to Advisory Board

    AUSTIN, Texas --Bazaarvoice, the market and technology leader in hosted social commerce applications that drive sales, today announced that John Hamlin, former Executive Officer and Senior Vice President of the Global Online Business and Global Brand Marketing at Dell Inc., will join the company’s Advisory Board. Hamlin is President and Managing Partner of private equity firm Bozeman Ltd. Partnership and brings more than 20 years of experience in...

    Posted 06/06/2007

    AUSTIN, Texas --Bazaarvoice, the market and technology leader in hosted social commerce applications that drive sales, today announced that John Hamlin, former Executive Officer and Senior Vice President of the Global Online Business and Global Brand Marketing at Dell Inc., will join the…

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