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  • Inside job

    A young manager who always thought like a CEO now is the CEO at e-retailer Backcountry.com.

    Posted 11/01/2011Allison EnrightPost a comment

    A young manager who always thought like a CEO now is the CEO at e-retailer Backcountry.com.
  • Talk Isn't Cheap

    Talk Isn't Cheap

    Online retailers get more out of live chat when they put more information in agents' hands.

    Posted 02/01/2012Paul DemeryPost a comment

    Online retailers get more out of live chat when they put more information in agents' hands.

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