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1 - 10 of 12 Results
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/ Press Release
KANA Refines the Multi-Channel Customer Experience with the KANA Suite 9
Significant Upgrades to KANA’s Multi-Channel Suite Include Deeper Feature Integration, a Common Reporting Infrastructure and Enhanced Content Authoring and Search Capabilities MENLO PARK, Calif. – October 16, 2006 - KANA Software Inc. (PinkSheets: KANA.PK), a world leader in multi-channel customer service, today announced that it has added powerful new features and enhancements to the company`s integrated suite of multi-channel customer service...
Posted 10/20/2006
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/ Press Release
William Rowe Joins KANA as Senior Vice President of Sales, Americas
MENLO PARK, Calif. - January 23, 2006 - KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management (SRM) solutions, today announced that William Rowe has joined the company as senior vice president of sales, Americas. In this role, Mr. Rowe will oversee KANA`s sales operations in North America, providing the leadership necessary to meet aggressive sales targets and develop new growth opportunities related to...
Posted 01/30/2006
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/ Press Release
KANA LEADS INDUSTRY WITH NEW ONSHORE SOFTWARE DEVELOPMENT STRATEGY
Leading Provider of Customer Service Solution Restructures R&D; Organization MENLO PARK, Calif. -- January 3, 2006 - KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management (SRM) solutions, today announced that it is backsourcing core software development and restructuring its research and development organization. Over the last several years, core product development has been done in Asia and multiple U.S....
Posted 01/04/2006
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Terry Powers Joins KANA as Senior Vice President of Sales, Americas
MENLO PARK, Calif. -- July 18, 2005 - KANA Software, Inc. (NASDAQ: KANAE), a leading provider of Service Resolution Management (SRM) solutions, today announced that Terry Powers has joined the company as senior vice president of sales, Americas. In this role, Mr. Powers will oversee KANA`s sales operations in North America, providing the leadership necessary to meet aggressive sales targets in the market. Mr. Powers has more than 22 years of...
Posted 07/25/2005
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Staples Improves Customer Service and Cuts Costs with KANA Response
Leading Retailer Relies on KANA for Superior Service Resolution Management MENLO PARK, Calif.--Jan. 31, 2005--KANA Software, Inc. (NASDAQ: KANA), the leading provider of Service Resolution Management (SRM) solutions, today announced that Staples, the world`s largest office products retailer, is leveraging KANA Response, the world`s leading e-mail management solution, to offer excellent customer service across multiple business units. With KANA...
Posted 02/02/2005
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KANA Announces Availability of KANA Service 8 for Multi-Channel Customer Support
KANA’s Outsourcing Model Results in Successful, Rapid Development of J2EE and .NET Based Customer Application MENLO PARK, Calif., June 23, 2003--KANA® (NASDAQ: KANA), a leading provider of enterprise customer support and communications applications, today announced the availability of KANA Service™ 8 software, its industry-leading application for multi-channel contact center management. To ensure rapid delivery of KANA Service 8, KANA outsourced...
Posted 06/30/2003
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/ Press Release
KANA Names Tom Pesut Executive Vice President of Worldwide Sales
Industry Veteran to Build on Strong Foundation as KANA Adds to its Sales and Customer Support Organization MENLO PARK, Calif. - February 5, 2003 - KANA® (NASDAQ: KANA), a leading provider of customer-centric eCRM applications, today announced that Tom Pesut has been named Executive Vice President of Worldwide Sales. Mr. Pesut is a seasoned software executive with more than 15 years of executive sales experience in enterprise software and...
Posted 02/11/2003
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/ Press Release
Bertelsmann Marketing Service Looks to KANA’s External-Facing eCRM Solution to Provide Global, Multilingual Customer...
Logistics Service Center Providers Rely on KANA Response to Improve Customer Service on the Web and Build Strong Customer Relationships MENLO PARK, Calif. - May 20, 2002 -KANA® (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, today announced Bertelsmann Marketing Service GmbH., one of the world’s largest direct marketing service providers, has deployed KANA ResponseTM software, KANA’s market-leading e-mail management...
Posted 05/29/2002
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/ Press Release
KANA Customers Buck Industry Trends and Provide Superior Online Customer Service Over the Holidays
KANA`s Market-Leading Contact Center Solutions Enable Companies To Provide Higher Levels of Cost-Effective Service Even as Customer Interactions Increase Menlo Park, Calif. - January 23, 2002 -KANA Software, Inc. (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, today announced that its customers increased online customer service responsiveness while reducing costs during the holiday season, even though recent industry...
Posted 01/25/2002
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/ Press Release
KANA ANNOUNCES UP TO $55 MILLION OF NEW FUNDING
Funding from Technology Crossover Ventures and Amerindo Investment Advisors Significantly Strengthens Balance Sheet Menlo Park, Calif. - November 29, 2001 -KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, today announced that it has secured up to $55 million in equity financings consisting of an agreement for a private placement from Technology Crossover Ventures and a completed $10 million common stock financing from...
Posted 11/29/2001
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