/ Technology

Bringing its call center in-house and back to the U.S. helped boost eBags’ holiday business

Agents resolved customer service issues on first contact 80% of the time.

Posted 01/19/2012Stefany MoorePost a comment

/ Technology

Another e-retailer brings its call center back to the United States

EBags reduces its customer service costs 34% with the move.

Posted 01/12/2012Stefany MoorePost a comment

Related Searches:Hayneedle

/ E-Retailers

eBags packs up record holiday sales

Sales were especially robust among mobile shoppers.

Posted 01/09/2012Bill BriggsPost a comment

Related Searches:Vera Bradley

/ Marketing

OneStopPlus expands web sales to more countries

The plus-size clothing retailer is now shipping to more than 90 countries.

Posted 07/15/2011Nesli Karakus1 comments

/ E-Retailers

A former eBags marketing analyst joins Summit Sports

Brad Kopitz will oversee Internet marketing for Summit’s 18 e-commerce sites.

Posted 06/24/2011Paul DemeryPost a comment

/ Technology

The Yanks are coming again

More U.S. web merchants target Europe for e-commerce growth.

Posted 03/09/2011Mark BrohanPost a comment

Related Searches:Cross Border | Estee Lauder

/ E-Retailers

Members-only retailer MyShape gets $5.5 million in funding

MyShape is launching a new e-commerce site that features more designers.

Posted 11/15/2010Katie DeatschPost a comment

Related Searches:Lingerie

/ E-Retailers

eBags.com posts a 13% rise in annual sales

Sales of messenger bags and luggage were especially strong at eBags.com in the past year.

Posted 07/21/2010Katie DeatschPost a comment