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/ Technology
Virgin soars on customer service via live chat
The British airline says proactive chat is better than e-mail.
Posted 09/06/2012Thad RueterPost a comment
Related Searches:Proactive Chat | Chat | Case Study
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/ E-Retailers
Amazon.com spreads its wings with Delta
The airline offers free in-flight shopping via another Wi-Fi offer with Gogo.
Posted 03/05/2012Allison EnrightPost a comment
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