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  • / Technology

    Zappos implements a customer service boot camp

    Zappos.com is sending employees to the equivalent of a customer service boot camp. So far about 75% of the company’s more than 300 employees in Las Vegas have completed the program, says CEO Tony Hsieh.

    Posted 01/11/2006Mark BrohanPost a comment

    Zappos.com is sending employees to the equivalent of a customer service boot camp. So far about 75% of the company’s more than 300 employees in Las Vegas have completed the program, says CEO Tony Hsieh.

    Related Searches:Business Model Of Zappos

  • / Technology

    Automakers’ web sites get better, says new survey from J.D. Power

    Even though Internet automotive shoppers are more demanding in what they want from automotive sites, they also continue to give record-high ratings to the web sites of vehicle manufacturers, according to a new study from J.D. Power and Associates.

    Posted 04/14/2005Kurt PetersPost a comment

    Even though Internet automotive shoppers are more demanding in what they want from automotive sites, they also continue to give record-high ratings to the web sites of vehicle manufacturers, according to a new study from J.D. Power and Associates.

  • / Technology

    Live Customer Service Boosts Satisfaction

    Phone interaction with customer service has a more positive impact on Internet shopping than e-mail messages or Internet service responses, according to a survey from Internet marketing firm Harris Interactive. The firm surveyed 509 consumers, asking them why they contacted customer service, how long it took for a response and how satisfied they were. Online consumers are willing to give Internet sites up to a day to respond to their service...

    Posted 01/19/2001Don DavisPost a comment

    Phone interaction with customer service has a more positive impact on Internet shopping than e-mail messages or Internet service responses, according to a survey from Internet marketing firm Harris Interactive. The firm surveyed 509 consumers, asking them why they contacted customer service, how…

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