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/ Technology

There’s more than one path to finding where the problem occurs

Retailers must be proactive in finding out where their web site’s problems are, says David Jilk, CEO of site performance monitoring company Xaffire Inc.

Posted 08/19/2004Kurt PetersPost a comment

Retailers must be proactive in finding out where their web site’s problems are, says David Jilk, CEO of site performance monitoring company Xaffire Inc.

/ Technology

Retail sites fall down as volume builds toward Mothers Day, TeaLeaf reports

75% of retail web sites selling flowers, chocolates, cards and gifts--typical Mother’s Day gifts--had errors that prevented a consumer from completing a purchase in the latest survey of a sample of retail web sites from TeaLeaf Technologies.

Posted 05/02/2003Kurt PetersPost a comment

75% of retail web sites selling flowers, chocolates, cards and gifts--typical Mother’s Day gifts--had errors that prevented a consumer from completing a purchase in the latest survey of a sample of retail web sites from TeaLeaf Technologies.

/ Marketing

The invisible site failures that doom a transaction

A full 80% of shopping web sites contain content errors that prevented customers from finding or buying products, says a study out this week. The errors were all in the area of failing to deliver correct content when a customer makes a request.

Posted 02/07/2003Kurt PetersPost a comment

A full 80% of shopping web sites contain content errors that prevented customers from finding or buying products, says a study out this week. The errors were all in the area of failing to deliver correct content when a customer makes a request.

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