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11 - 20 of 24 Results
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/ Marketing
Retailers must cater to the time-harried shopper
A new report says merchants should help consumers quickly find items.
Posted 02/21/2012Zak StamborPost a comment
Related Searches:Navigation
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/ Marketing
The key to design is to know your customer
A design conference speaker will describe how shoppers use e-commerce sites.
Posted 02/08/2012Thad RueterPost a comment
Related Searches:Best Practices
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/ Technology
Nine retailers cited for top customer service
Ease of checkout and fast fulfillment push them to top of E-tailing Group study.
Posted 01/31/2012Paul DemeryPost a comment
Related Searches:Top 10 Etailers | Garnet Hill | Frontgate
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/ Technology
Consumers are likely to pass on entering passwords on web sites
88% in a survey say they have provided false information when forced to register.
Posted 01/10/2012Don DavisPost a comment
Related Searches:Password | Janrain | Facebook Login
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/ Technology
Getting personal: Half of online retailers say they’ve got personalization down pat
But The E-tailing Group finds one in eight e-retailers rate themselves as amateurs.
Posted 11/30/2011Stefany MoorePost a comment
Related Searches:Product Recommendations | Recommendations
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/ Marketing
Discounts drive consumers to Like a retailer on Facebook
The E-tailing Group also says 24% of consumers are seeking rewards points.
Posted 11/11/2011Zak StamborPost a comment
Related Searches:Ecommerce Platform Comparison
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/ Marketing
Nearly one in three consumers research products on online social networks
That’s despite only 18% of retailers offering reviews on their Facebook pages.
Posted 06/28/2011Zak StamborPost a comment
Related Searches:Product Video Conversion
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/ Technology
No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat
The retailer engages in 160 chats per week, and 25% of them lead to sales.
Posted 05/27/2011Stefany MoorePost a comment
Related Searches:Scottevest
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/ Technology
Live chat use is on the rise, survey says
20% of U.S. consumers prefer it over phone or e-mail, The E-tailing Group says.
Posted 05/10/2011Allison EnrightPost a comment
Related Searches:Proactive Chat
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/ Technology
Online retailers send e-mails about abandoned carts earlier this year
An E-tailing Group study, though, finds only 23% of merchants send the reminders.
Posted 03/15/2011Thad Rueter2 comments
Related Searches:Checkout Abandonment Rate
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