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1 - 10 of 14 Results
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/ Technology
How Blinds.com improved its customer service
Technology and automation enable the e-retailer to up its game.
Posted 03/06/2013Zak StamborPost a comment
Related Searches:E-tailing Group | Rethinking Customer Service | Customer Service
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/ Technology
A holiday shipping fee snapshot
Some retailers are giving the gift of free shipping as others play Scrooge.
Posted 11/05/2012Katie DeatschPost a comment
Related Searches:Nordstrom Online Sales | Yoox | Blank Label
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/ E-Retailers
No second fiddle for Second 500 chain retailers
Sticking with a niche pays dividends.
Posted 07/10/2012Mark BrohanPost a comment
Related Searches:Gap Revenue | Freedman
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/ Marketing
Fewer big e-retailers send e-mail reminders about items left in shopping carts
But a study finds that more of these messages contain relevant images.
Posted 04/10/2012Thad RueterPost a comment
Related Searches:Shopping Cart Abandonment | Shopping Cart
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/ Marketing
More than half of retail Facebook pages have a shopping element
16% of merchants allow shoppers to buy on Facebook, the E-tailing Group says.
Posted 03/13/2012Zak StamborPost a comment
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/ Marketing
Retailers must cater to the time-harried shopper
A new report says merchants should help consumers quickly find items.
Posted 02/21/2012Zak StamborPost a comment
Related Searches:Navigation
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/ Technology
Nine retailers cited for top customer service
Ease of checkout and fast fulfillment push them to top of E-tailing Group study.
Posted 01/31/2012Paul DemeryPost a comment
Related Searches:Top 10 Etailers | Garnet Hill | Frontgate
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/ Technology
Consumers are likely to pass on entering passwords on web sites
88% in a survey say they have provided false information when forced to register.
Posted 01/10/2012Don DavisPost a comment
Related Searches:Password | Janrain | Facebook Login
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/ Technology
Getting personal: Half of online retailers say they’ve got personalization down pat
But The E-tailing Group finds one in eight e-retailers rate themselves as amateurs.
Posted 11/30/2011Stefany MoorePost a comment
Related Searches:Product Recommendations | Recommendations
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/ Marketing
Nearly one in three consumers research products on online social networks
That’s despite only 18% of retailers offering reviews on their Facebook pages.
Posted 06/28/2011Zak StamborPost a comment
Related Searches:Product Video Conversion
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