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1 - 10 of 24 Results
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/ Technology
How Blinds.com improved its customer service
Technology and automation enable the e-retailer to up its game.
Posted 03/06/2013Zak StamborPost a comment
Related Searches:Mystery Shopper | E-tailing Group | Rethinking Customer Service
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/ E-Retailers
Williams-Sonoma scores highest in an online shopping review
The E-tailing Group study ranked office products tops among categories.
Posted 02/14/2013Paul DemeryPost a comment
Related Searches:Top 10 Etailers | Health And Beauty | Home Depot
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/ Marketing
Top e-retailers put a greater focus on products and social sharing
More retailers put store locators on their sites and on Facebook, a new study says.
Posted 02/06/2013Amy DustoPost a comment
Related Searches:Top 100 Etailers | Instagram | Youtube
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/ Technology
A holiday shipping fee snapshot
Some retailers are giving the gift of free shipping as others play Scrooge.
Posted 11/05/2012Katie DeatschPost a comment
Related Searches:Marketlive | Nordstrom Online Sales | Yoox
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/ Technology
Value and price compete with free shipping for the hearts of holiday shoppers
And more consumers will head to Amazon for gifts this year, a survey says.
Posted 10/10/2012Amy DustoPost a comment
Related Searches:Freedman | E-tailing Group | Marketlive
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/ Technology
The web rules purchase decisions, a new study says
Most U.S. online shoppers research at least half of all retail purchases online.
Posted 09/27/2012Paul Demery1 comments
Related Searches:Apparel Return Rate | Top 10 Etailers | Shopkick
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/ E-Retailers
No second fiddle for Second 500 chain retailers
Sticking with a niche pays dividends.
Posted 07/10/2012Mark BrohanPost a comment
Related Searches:Gap Revenue | Freedman
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/ Marketing
Fewer big e-retailers send e-mail reminders about items left in shopping carts
But a study finds that more of these messages contain relevant images.
Posted 04/10/2012Thad RueterPost a comment
Related Searches:Shopping Cart Abandonment
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/ Technology
Two-thirds of online shoppers have tried live chat
75% will have done so by 2013, according to the E-tailing Group.
Posted 03/27/2012Allison EnrightPost a comment
Related Searches:E-tailing Group | Proactive Chat
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/ Marketing
More than half of retail Facebook pages have a shopping element
16% of merchants allow shoppers to buy on Facebook, the E-tailing Group says.
Posted 03/13/2012Zak StamborPost a comment
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