/ E-Retailers

E-retailers beat stores in customer satisfaction

Amazon satisfies the most, according to a new survey.

Posted 02/26/2013Amy DustoPost a comment

Related Searches:Newegg | Internet Retailer Online Retail Index | Showrooming

/ Technology

Amazon, Apple and QVC lead in mobile commerce customer satisfaction

Showrooming may be more of an opportunity than a threat, a ForeSee study finds.

Posted 02/12/2013Bill SiwickiPost a comment

Related Searches:Kohls | Newegg | Victorias Secret

/ Technology

Luxury brands trail Amazon in customer satisfaction

But mobile could help high-end retailers make gains, ForeSee says.

Posted 01/17/2013Amy DustoPost a comment

Related Searches:Luxury | Coach | Neiman Marcus

/ Technology

Apple, Dell and J.C. Penney lose marks when it comes to customer satisfaction

Amazon continues to dominate ForeSee’s annual holiday index.

Posted 12/27/2012Amy DustoPost a comment

Related Searches:J.c.penney | Vitacost | Qvc Revenue

/ Technology

Good to the last sale

E-retailers push back their holiday shipping cut-off dates.

Posted 12/21/2012Don DavisPost a comment

Related Searches:Blue Nile | Neiman Marcus | Abercrombie

/ Marketing

BN.com: Options abound

Barnes & Noble gives online shoppers many ways to buy and ship books.

Posted 11/28/2012Amy DustoPost a comment

Related Searches:Nook

/ E-Retailers

Sur La Table picks Kevin Ertell to lead e-commerce

The retail chain wants Ertell to cook up a new cross-channel retailing strategy.

Posted 10/22/2012Paul DemeryPost a comment

Related Searches:Cross Border | Sur La Table | Monetate

/ Technology

Retailers can do better in pleasing the millions of mobile shoppers

Satisfaction with shopping via phone and tablet is lower than for the web.

Posted 10/09/2012Don DavisPost a comment