/ Technology

eBay’s customer experience improved in 2009, study says

Amazon.com Inc., eBay Inc. and Barnes & Noble Inc. had the three highest Net Promoter customer satisfaction scores among online retailers in 2009, according to a new study. While Amazon’s score fell from 74% to 71%, eBay’s improved from 61% to 65%.

Posted 03/19/2010Zak StamborPost a comment

/ Technology

Supply chain specialists GXS and Inovis announce a merger

Each with a large presence among retailers and consumer products manufacturers, GXS and Inovis plan to combine their complementary offerings designed to help retailers and their trading partners share information and conduct online commerce.

Posted 12/08/2009Zak StamborPost a comment

GXS adds 75 partners to its e-commerce Trading Grid

GXS, a provider of b2b technology and services that help retailers connect with suppliers over the web, has added 75 companies to its Trading Grid network, GXS said.

Posted 12/09/2005Paul DemeryPost a comment

/ Marketing

Shopping.com’s Dan Ciporin relinquishes CEO title to become chairman

Online comparison shopping service Shopping.com’s CEO Dan Ciporin is stepping down and will become chairman of the board of directors. Lorrie Norrington, a member of the Shopping.com board, will replace Ciporin as president and CEO, effective June 1.

Posted 04/08/2005Kurt PetersPost a comment

Fulfillment provider NewRoads gets a new CEO

NewRoads Inc., a provider of third-party fulfillment and customer management services to Internet retailers, has a new CEO.

Posted 08/23/2004Paul DemeryPost a comment

/ E-Retailers

ShopNBC.com’s revenue rises 20% in Q2 from year ago

Internet sales at ValueVision Media’s ShopNBC reached $31 million, up 20% over Q2 last year. The web site represents 19% of total revenue, up from 18% a year earlier.

Posted 08/20/2004Kurt PetersPost a comment