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  • / Press Release

    Genesys and BroadVision Blend Assisted Customer Service and Self-Service

    Genesys Gplus Solution Integrates Customer Intelligence Between Web Sites and Contact Centers to Intelligently Personalize Customer Interactions and Reduce Costs SAN FRANCISCO, November 28, 2001 – Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA), today announced availability of its Gplus Adapter for BroadVisionâ (Nasdaq: BVSN), the leading provider of enterprise self-service applications. Genesys and...

    Posted 11/29/2001

    Genesys Gplus Solution Integrates Customer Intelligence Between Web Sites and Contact Centers to Intelligently Personalize Customer Interactions and Reduce Costs SAN FRANCISCO, November 28, 2001 – Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA),…

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