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  • / Technology

    Retailers can make the most out of live chat by focusing on staff

    Retailers should be choosy and specific about staff and management involved in a live chat program, says Greg Fettes, president and CEO at 24-7 Intouch, a live chat provider.

    Posted 04/30/2010Internet RetailerPost a comment

    Retailers should be choosy and specific about staff and management involved in a live chat program, says Greg Fettes, president and CEO at 24-7 Intouch, a live chat provider.

  • Sponsored Supplement: Double duty

    By analyzing how shoppers behave on their e-commerce sites, savvy retailers learn when and how to offer help that will generate sales. And they are quick to respond when their brands become the center of attention, good or bad, on social networks.

    Posted 09/01/2010Internet RetailerPost a comment

    By analyzing how shoppers behave on their e-commerce sites, savvy retailers learn when and how to offer help that will generate sales. And they are quick to respond when their brands become the center of attention, good or bad, on social networks.
  • Customer Service

    Customer Service

    Social networks and mobile: new ways to serve customers

    Posted 07/01/2010Internet Retailer1 comments

    Social networks and mobile: new ways to serve customers

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