/ Technology

Virtual agents help Hammacher Schlemmer cut contact center costs

By using a hosted, on-demand system of computerized virtual customer service agents, gifts and innovative products retailer Hammacher Schlemmer has reduced by 19% the number of order-status calls into its contact center, the retailer says.

Posted 06/13/2006Paul DemeryPost a comment

/ E-Retailers

Dayna Bateman leaves Hammacher Schlemmer for Fry

Former Hammacher Schlemmer Internet marketing director Dayna Bateman has joined Fry Inc.’s Chicago office as a senior information architect.

Posted 05/22/2006Kurt PetersPost a comment

/ E-Retailers

Hammacher Schlemmer considering feeding customers

Hammacher is looking for new ways to connect with web shoppers and is considering alternatives including RSS feeds, says Dayna Bateman, director of Internet marketing.

Posted 02/22/2006Mark BrohanPost a comment

/ Marketing

Shop.com’s merchant ranks pass the 1,000 mark

Shop.com, an online comparison shopping site that allows consumers to buy products at Shop.com without going to the retailer’s site, has signed more than 1,000 merchants, the company reported today.

Posted 10/25/2005Kurt PetersPost a comment

/ Technology

Faster than catalogs: Web analytics helps Hammacher Schlemmer spot trends

Analytics are adding something new at venerable brand Hammacher Schlemmer. That’s the ability to merchandise and stock inventory based on emerging trends not necessarily visible through the catalog channel, says web marketing director Dayna Bateman.

Posted 03/31/2005Kurt PetersPost a comment

Ask Jeeves picks Altura International for mall work

Altura International, architect, builder and developer of online stores and shopping malls, will build a custom catalog shopping area on Ask.com. According to Media Metrix, Ask Jeeves at Ask.com receives close to 11 million visitors each month. This new customized mall feature will provide Ask.com visitors access to more than 200,000 products in more than 600 name-brand catalogs such as Fisher-Price, Hammacher Schlemmer and The Sharper Image....

Posted 01/30/2001Don DavisPost a comment

Spare that Tree

The technology behind e-catalogs is evolving and radically transforming how consumers shop online.

Posted 01/03/2005Internet RetailerPost a comment

/ Press Release

Omniture Enhances Hammacher Schlemmer’s Online Channel

America’s Longest-Running Catalog Retailer Selects Omniture to Provide Insight for Marketing Optimization OREM, Utah – Jan. 30, 2008 - Omniture, Inc. (NASDAQ: OMTR), a leading provider of online business optimization software, today announced that Hammacher Schlemmer-America’s longest-running catalog retailer-has selected Omniture, replacing its existing Coremetrics solution, to provide actionable insight into the company’s online sales and...

Posted 01/30/2008