The upward path

The web takes self-service to a level not possible in other channels. But sometimes self-serve doesn’t serve, so retailers are learning how to escalate customers to the next level of service without taxing the contact center.

Posted 04/02/2004Internet RetailerPost a comment

/ Press Release

SMARTBARGAINS.COM BENEFITS FROM USE OF AVIcode’s INTERCEPT STUDIO, PASSES SAVINGS ON TO CUSTOMERS

BALTIMORE, MD (5/9/07) – Baltimore-based AVIcode announced today that SmartBargains.com – the leading online retailer for women - has installed AVIcode’s Intercept Studio to track and monitor customer-facing and internal software applications and pinpoint root-cause defects, all in real-time. Since 2000, SmartBargains.com has offered millions of consumers top brands of apparel, jewelry, shoes, home goods and more at up to 70% off retail. This...

Posted 05/11/2007

/ Press Release

LiveTime Software Releases Version 3.5 of its J2EE Help Desk, Customer Service and Support Applications with CSS Based...

Update includes Quick Calls, Customization, significant Performance improvements and support for IBM WebSphere and DB2 Newport Beach, CA -- March 8, 2005 -- LiveTime Software, a leading provider of J2EE based Service desk software, today announced the availability of LiveTime Help Desk version 3.5 and LiveTime Support Desk version 3.5. Driven by customer requests, this release includes more than 35 new features designed to expand the breadth of...

Posted 03/11/2005

/ Press Release

LiveTime Help Desk and Support Desk Fine-tune Customer Service and Support for Outsourced Service Providers

New version includes multi-tiered access and centralized view of customers by vendor Newport Beach - November 29, 2004 - LiveTime Software, a leading provider of J2EE based Service desk software, today announced the release of LiveTime Help Desk and LiveTime Support version 3.1. The vendor-neutral service and support solutions now provide partitioned access to customer support based on vendor. This means outsourced service providers can manage...

Posted 12/03/2004

/ Press Release

OneCARE Goes “Live” with Two New Innovative Online Product Manuals

Contacts: Nancy Giges 914. 683.5108 brookdalea@aol.com Lynn Saltz 203.222.8971 LSaltz@optonline.net FOR IMMEDIATE RELEASE Poised to become significant player in the hot CRM arena A maker of electric cars and a manufacturer of electric wheelchairs have just gone “live” with customized versions of the SMARTManual, online interactive owners’ manuals that make setting up and troubleshooting products easy. The SMARTManual is a software product of...

Posted 08/31/2001